IT Executive

Your Responsibilities

To carry out day-to-day IT requirements and to support the business' operations and administrative matters.

IT Support

1. Provide first-line technical support to end-users, troubleshooting hardware, software, and network issues.
2. Install, configure, and maintain computer systems, software applications, and peripheral devices.
3. Assist in managing IT assets, including inventory tracking and procurement of hardware/software.
4. Collaborate with HR for new hire and exit staff IT processes, including paperwork, archive emails, office setup, etc.
5. Liaise with third party vendors to coordinate issues on specific services.
6. Liaise with product manufacturers for problem escalation and resolution.
7. Handle a hardware warranty claim and replacement.

System Maintenance And Monitoring

1. Conduct routine maintenance tasks such as system updates, patches, and backups to ensure system reliability and security.
2. Monitor network performance and address any issues to minimize downtime and optimize efficiency.
3. Implement security measures to safeguard company data and systems against cyber threats.

Operational & Administrative Support

1. Provide administrative support as needed, including documentation, scheduling, and data entry.

Documentation And Reporting

1. Maintain accurate records of IT assets, software licenses, and service agreements.
2. Document troubleshooting procedures and solutions to build a knowledge base for future reference.

Training And Knowledge Sharing

1. Conduct training sessions for end-users on IT tools, software applications, and best practices.
2. Share technical knowledge and expertise with colleagues to foster a culture of continuous learning and improvement.

The Ideal Candidate For The Role Will Possess

1. Computer Science, Information Technology or related disciplines.
2. At least 2 years of proven experience providing level 2 support to users.
3. Ability to troubleshoot and solve IT-related issues.
4. Experience in supporting Microsoft products like Office365, Outlook, etc. is preferable.
5. Good knowledge of firewalls is preferable.