IT Desktop Support Engineer L2 SG

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We are seeking a Desktop Support Engineer to provide technical assistance to our client. The candidate will help install, upgrade, and troubleshoot PC hardware and software systems, and handle daily technical support activities on desktop, VDI, and Laptop, Microsoft Office support, and 1st level support for Email, Voice services, Remote Access, and Multimedia systems.

Responsibilities

• The candidate will join the Workspace services Desktop team to provide customer support across end-user computing technology platforms.
• The role includes addressing user tickets regarding hardware, software, and networking. Walk users through installing applications and computer peripherals.
• Conduct remote troubleshooting, customize desktop applications to meet user needs, and direct unsolved issues to the next level of support personnel.
• Coordinate office restack and IT equipment relocation related to end-user devices. Inventory record keeping, monitoring, and coordination, and status report for relocation.
• Collaborate with other IT team members on projects and initiatives. Provide training and guidance to end-users on new technologies and best practices.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 5+ years of experience in desktop support or a similar IT role.
• Hands-on experience with Microsoft Windows Operating Systems and Microsoft Office environment.
• Experience with Active Directory, Group Policy, and basic networking concepts.
• Hands-on experience in supporting PC hardware and monitors.
• Proven work experience as a Desk Support Engineer, Technical Support, or similar role.
• Working knowledge of office automation products and computer peripherals, like Printers and Scanners.
• Knowledge of network security practices and anti-virus programs.
• Strong problem-solving and multitasking skills.
• Ability to perform remote troubleshooting and provide clear instructions.
• Self-motivated and result-driven to be able to deliver independently.
• Strong sense of work ethics and discipline in complying with regulations and policies.
• Strong oral and written communication skills in English are a must.

Preferred Qualifications and Working Conditions

• Experience working in a financial services environment.
• Knowledge of virtualization technologies (e.g., VMware, Citrix).
• Full-time position, Monday to Friday, with occasional after-hours work as needed.
• On-call and weekend support rotation may be required.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology