IT Customer / Technical Support Engineer (1-year Contract role)

We are seeking a motivated individual who has hardware technical knowledge on x86 infrastructure enterprise products to join our dynamic team in Singapore. This position requires a strong blend of technical expertise, customer service orientation, and effective communication skills to play a crucial role in providing technical support, diagnostic testing, repair/resolution of hardware, operating system, virtualization, and infrastructure in dynamic enterprise environments.

Responsibilities

• Provide field support based on SLA (24x7)

• Perform standby duty based on rotation basis (Standby allowance given)

• Provide post-sales project implementation, onsite support, and coordination

• Provide break-fix support including, but not limited to, machine inspection, system checklist creation, preventive maintenance, troubleshooting and replacement of hardware, troubleshooting of operating system, incident ownership, and customer management

• Deliver high-quality services and customer satisfaction to our clients

• Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area

• Provide timely updates of activity list on a weekly basis

• Drive self-improvement and keep up with the latest technologies and corporate changes on a continuous basis

• Able to work independently with minimal supervision when tasks are assigned

• Any other ad-hoc tasks assigned by superior

Requirements

• Minimum 1 year experience in the IT field.

• We welcome candidates with strong PC/notebook and user computing skills who are planning to transition into x86 enterprise support.

• Candidates without certification, but possessing substantial x86 hardware experience, will be considered.

• Well trained in x86 based systems field engineering, troubleshooting methodology, problem determination, and remedial action plan.

• Familiar with either Microsoft Windows Server, Linux/Unix, Virtualization solutions, and IT infrastructure.

• Able to communicate clearly and concisely, both orally and in writing.

• Contributes positively as a team player and aligns with business goals.

• Experience in independent hardware maintenance and service delivery.

• A service-oriented, open mindset.

• Thrive in a fast-paced collaborative environment.

• Team player, openness towards different cultures.

• Self-motivated and delivery-focused.

• Strong problem-solving and analytical skills.

• Able to lift and move computer parts < 15KG for parts replacement.

• Able to assemble and disassemble a server or desktop computer.

• Able to perform system rack mounting with minimal support.