IT & Controls engineer

High-Level Controls Support Engineer (HLC)

Job Description:

Are you our upcoming technical service expert? Do you like to take an extra step, analyzing the root cause of a failed software component or interface, and provide solutions for the cause?

Vanderlande understands the complexities associated with a successful airport and parcel operation and delivers future-proof logistic process automation. These automation systems are composed of many (electro-) mechanical, IT, and controls components that require expert knowledge to support.

As a High-Level Controls Support Engineer, you will analyze and assist in servicing baggage handling system controls software. You are responsible for helping the operation and maintenance team find and resolve system issues, researching solutions, and proposing changes to the system. You will have frequent contacts with customers, internal organization, and suppliers.

As a High-Level Controls Support Engineer, you have a strong affinity with Oracle database and Java-oriented software combined with the Linux platform they run on.

Your tasks and responsibilities:

• Identify problems and perform root cause analysis of upper-level control software of Vanderlande baggage handling system, in close collaboration with other teams.
• Review system and application logs to trace issues and gather information for analysis.
• Develop and maintain customer-specific validation test processes and reports for change control log.
• Continuously monitor IT infrastructure, application, and material handling application environment.
• Triage all events reported and maintain incident reports.
• Plan and deliver preventive maintenance tasks & assigned change tasks (back-ups, patch execution, etc.).
• Be the primary point of contact for customers; good communication skills are essential. Taking ownership is your core value.
• Analyze problems by asking the right questions; listen to the customer, and translate your findings into a technical solution.
• Have a systematic way of troubleshooting a problem top-down or bottom-up, whichever is required.
• Think in cause-effect advising the customer on the next course of action minimizing downtime for the operation.
• Take proactive measures based on your insight, lifecycle plans, or preventive maintenance plans.

Qualifications:

• Bachelor’s degree in computer science, engineering, information technology, information systems, or a related field of study.
• Preferably have a good understanding of IT service management practices (ITIL v3/v4).
• Affinity with IT and Industrial Automation and interest in logistic processes.
• 5 years of relevant working experience in systems within the baggage handling or airport industry.
• Hands-on experience with ORACLE SQL and JAVA software development is preferred.
• Hands-on experience with LINUX and network communications is preferred.
• Basic knowledge of Systems Engineering and/or Software development.
• Basic knowledge of testing methodologies and troubleshooting techniques.
• Good communication skills in English.
• Assertive team player and proactive.
• Willingness to work in a 24/7 operational environment and be on-call as required.

Your Profile:

You are an analytical problem solver who can easily bridge between the physical and software world. You have a systematic way of troubleshooting and enjoy working in an international multi-disciplinary team of engineers.