IT Business Analyst

Job Requisition ID: JR24090652

About Manulife

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

The Opportunity

The IT Business Analyst researches and analyzes improvement opportunities, conducts workflow analysis, prepares recommendations, and facilitates implementation of technology solutions that meet business needs.

Responsibilities

• Serves as the liaison and the reference point between the business and the technical analyst in making sure the requirements are clearly understood and translated to the functional requirements by leveraging on the resources and skill-set within and across the work-streams.
• Supports product owner, SME (Subject Matter Expert), engineers, and architects in solutioning conversations, ensuring optimum leverage in underlying components while meeting business needs.
• Conducts prioritization with product owner.
• Plays scrum master role and performs sprint planning.
• Ensures squad members have accurate understanding on user stories and acceptance criteria.
• Ensures delivery (code/product) is adequately tested to acceptable standards.
• Ensures UAT sign-off is secured for deployment into production.
• Uses data to elaborate and justify.
• Escalates risks and issues as necessary.

General Accountabilities

• Works independently on tasks identified in the job profile with minimal guidance or oversight.
• Develops a strategy/plan for project or program execution and actively manages its deployment.

Behaviors & Interpersonal Skills

• Converts data into business information, and conveys context when providing technical guidance.
• Influences peers and immediate supervisors to mitigate conflict and builds consensus in leading projects.

Job Functional Knowledge

• Possesses depth of technical and functional knowledge outlined in the corresponding job profile and knowledge of related job disciplines that are closely related to their role.
• Stays abreast of advancements in their technical field and can identify and apply these changes in their own work environment.

Standard of Work

• Straightforward tasks likely to be completed to an acceptable standard.
• Works within defined guidelines and policies with less direction based on project and program priorities.
• Accountable for own work and may provide process and/or work standards advice within the team and/or area of specialty.
• Supports in leading projects or work streams and contributes to their planning.
• Provides guidance to junior members of the team, as well as gains guidance from their supervisor(s).

Problem Solving

• Independently applies problem-solving abilities and exercises judgment to address business requirements.

Context & Business Knowledge

• Understands the essential business or functional factors and how they influence one’s own domain.
• Demonstrates general knowledge of the organization and its business processes.

Job-specific Accountabilities

• Interprets and documents business and functional requirements.
• Researches and documents issues involving workflow procedures and processes.
• Analyzes data and develops creative solutions.
• Coordinates recommended process changes, enhancements, and product implementations, including test plans to ensure successful implementation.
• Collaborates with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems.
• Translates business and user requirements into Epics, Features, and User Stories.
• Facilitates design sessions with the project implementation team.
• Determines the acceptance testing framework and standards to assess completed projects.
• Assists in translating User stories and use cases into test conditions and expected results for product, performance, and user acceptance testing.
• Conducts review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools.
• Evaluates and recommends technological solutions that align with business needs and industry-leading practices.
• Facilitates communication between business stakeholders and technical teams throughout the project lifecycle.
• Collaborates with development teams to ensure successful implementation of system enhancements or new solutions.

Technical and Functional Knowledge

• In-depth understanding of business analysis principles and methodologies, and technological systems.
• Good understanding of the group function including product offerings, and service and management structure.
• Understanding of system design and analysis and user testing.
• Experienced using business analysis tools and techniques.
• Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels.
• Understanding of relevant software development methodologies.
• Familiarity with enterprise-level systems and applications.

Skills

• Project management.
• Workflow design.
• Data analytics.
• Technical documentation.
• Agile.

Required Qualifications:

• Minimum 5 years’ experience in BA role.
• Experience in delivering enhancements, product, project for Life Insurance organization.
• Delivery experience in Agile.
• Experience working with regional development team.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.