IT Application Production Support Engineer

POSITION PURPOSE

BNP securities services require an IT Application Production Support Manager to support different technological activities used by the location. The IT Support Manager will liaise with relevant IT teams to resolve production issues and incidents, manage and coordinate any security associated risks for the assets managed by Securities Services IT Singapore, and support the head of IT Securities Services Singapore in all IT-related matters: local IT application support, service delivery management, IT analysis, and assist in digital transformation projects. A key part of the role involves oversight of services provided by respective functional IT teams within the group.

Key Responsibilities

IT Services Manager

• Provide onsite support to local users in liaising with relevant IT teams to resolve production issues and incidents.
• Ensure IT incidents are logged, reviewed, and adequate action plans are implemented by respective teams.
• Provide local support for all IT topics relating to the Business Continuity Plan (BCP) & Disaster Recovery Plan (DRP).
• Facilitate and provide local IT support in new business/client implementation by working with users on appropriate development requests and prioritization, liaising with IT application teams on appropriate system enhancements.
• Conduct and lead service reviews with relevant IT teams, maintain documentation, highlight to management any quality or performance issues, and make recommendations for improvement.
• Ensure oversight of IT service providers in line with MAS outsourcing guidelines.
• Represent and be responsible for the IT function for Securities Services in Singapore and address all queries related to Technology.
• Manage and support the local IT production assets hosted in Singapore for the Securities Services business unit.

IT and Digital Transformation

• Be the main point of contact for all IT changes on any applications and all Digital initiatives.
• Coordinate and facilitate the IT projects until deployment with overseas IT, Digital teams, and requesters.
• Act as the IT Champion for Artificial Intelligence, Robotics, and Automation activities for Securities Services Singapore.
• Encourage IT and digital transformation by helping the team identify their needs and accept changes.
• Monitor all IT and Digital changes and initiatives in the project portfolio with the Project Management Officer (PMO).
• Update the PMO on the status of each IT and Digital Project: project milestones, budget execution, vendor evaluation.
• Anticipate project risks and ensure proper governance processes are followed.
• Escalate issues or risks to management and the PMO on IT and Digital projects.
• Contribute to Transformation/Efficiency meetings as the IT and Digital project manager.

Cybersecurity Correspondent

• Act as the primary point of contact with business & operations for all topics related to Cybersecurity for Securities Services Singapore.
• Conduct risk assessments & vulnerability management for IT assets managed by Securities Services IT Singapore.
• Develop & coordinate with the infrastructure team for appropriate controls & mitigation measures to secure IT assets.
• Engage & advise business operational teams on topics related to Cybersecurity.
• Ensure effective staff training programs are in place to increase security awareness.

Contributing Responsibilities

• Work with other IT services teams to ensure compliance with MAS guidelines and Technology Risk Management (TRM).
• Participate in client due diligence and service reviews as required.
• Follow up on and drive closure of IT audit findings.
• Prepare and train entity staff on IT Disaster Recovery business continuity exercises.

TECHNICAL & BEHAVIORAL COMPETENCIES

IT Knowledge, Digital knowledge, Cybersecurity knowledge, Business Continuity Knowledge, Understanding of MAS TRM regulations, Service focus, Risk awareness, Proactive, Open-minded and ‘can-do’ attitude, Problem-solving skills, Ability to manage and influence other teams, Ability to deliver high-quality outcomes under pressure.

Degree holder with 5-10 years of relevant experience.

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions, BNP Paribas offers a wide range of financial services for corporate, institutional, and private investors.

We embrace diversity and are committed to fostering an inclusive workplace where all employees are valued. We encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, and religion. We have several internal employee networks in place to empower our staff.

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance.