IT Analyst

This is an IT support group

Singapore

SGD 60,000 - 80,000

Job description

Overview

Regional Server and Storage Systems
Assists in the strategic planning for, and is responsible for implementation of, additions, deletions and modifications to the regional server infrastructure.
Provides tier 3 support for global systems serving APAC, collaborating with Richmond to ensure 24/7 availability and seamless cross-time-zone operations.
Designs and tests disaster recovery plans, oversees daily backups using Veeam, and ensures compliance with corporate recovery time objectives.
Participates in global monitoring of the enterprise as needed, monitors and improves uses of OpManager as requested by Corporate, collaborating with Richmond to maintain 24/7 system availability across time zones.
User Support
Responds to escalated help desk issues using ManageEngine ServiceDesk Plus, ensuring resolution within SLAs.
Interacts with internal clients on all levels to help resolve IT-related issues and escalate technical and business issues as necessary.
Works with Corporate to provide seamless global helpdesk support.
Enterprise Asset Management
Coordinate closely with Richmond to form an optimal regional asset strategy.
Manages the regional purchase of hardware, software and IT services in support of regional server and storage infrastructure.

Qualifications

SKILLS & ABILITIES:

Proficient in all aspects of Windows Server Administration
Proficient in all aspects of server hardware administration
Effective diagnostic and troubleshooting skills
Ability to organize work and establish a routine to ensure completion of repetitive tasks
Strong interpersonal and communication skills to collaborate with diverse global teams
Ability to respond quickly and effectively to operational emergencies
Operational Knowledge of Veeam Backup and Recovery product suite
Scheduling and Job Submission knowledge of Autosys, or equivalent job scheduler
Understanding of basic job scripting, including DOS, SQL and Powershell.

Education & Experience