Investigation Specialist I Trust & Safety I Contract

Company: MNC Tech
Role: Subject Matter Expert / Operation Investigation Specialist (12 Months Contract)
Schedule: Full-time (40 hours/week) | Flexible shifts (Tues–Sat or Sun–Thurs)

Key Responsibilities

1. Serve as a Subject Matter Expert in Platform Integrity operations, handling daily tasks and escalations effectively.
2. Educate users on maintaining security and using the platform responsibly.
3. Investigate complex and sensitive cases involving potential fraud or brand risk.
4. Collaborate with leads and stakeholders to optimize internal tools and policies—driving automation, closing product gaps, and improving processes.
5. Analyze account patterns and online behavior to detect fraud trends and vulnerabilities.
6. Escalate risk patterns and findings to relevant product and policy teams.
7. Maintain a high level of confidentiality and thorough documentation in all investigations.
8. Contribute to the evolution of User Knowledge Operations, supporting both proactive and reactive risk detection.
9. Partner with external vendors to refine risk detection methods and provide valuable insights.
10. Demonstrate sound judgment and a collaborative spirit.

Who You Are

You are passionate about protecting users and ensuring a trustworthy experience. You thrive in a dynamic environment, remain calm under pressure, and approach each challenge with a data-driven mindset and a desire to improve systems.

You exemplify:

• Operational Excellence – You hold yourself to high standards, continuously seeking ways to optimize workflows and results.
• Clear Communication – You convey ideas with clarity and context, adapting your tone for different audiences and keeping all parties aligned.
• Collaborative Spirit – You engage thoughtfully in discussions, welcome diverse perspectives, and foster a team-oriented culture.

What You Bring

1. 1–2 years of experience in Risk Management, Fraud Prevention, or Trust & Safety.
2. Strong communication skills—both written and verbal—with the ability to engage diplomatically with diverse users.
3. Excellent problem-solving, investigative, and analytical abilities.
4. Highly organized, self-motivated, and detail-oriented.
5. Familiarity with Google Workspace, Mac OS, and customer ticketing systems.
6. Ability to balance fraud prevention with positive customer experience.
7. Comfortable working in a fast-paced, high-volume environment with shifting priorities.
8. Understanding of online safety risks and ability to stay objective during sensitive investigations.
9. Experience or interest in data analysis; knowledge of SQL or JSON is a plus.

Work Schedule

1. Must be available to work a 5-day week (40 hours), including weekends or public holidays, based on the agreed schedule.