Insurance Branch Service Centre | 5 days Work Week Office Hours

12 Months Customer Service Associate, Service Centre

Location: Raffles Place/Paya Lebar
Mon-Fri: 9am-6pm

Job Purpose:

You will assist to resolve policyholders’ and Financial Representatives’ issues relating to insurance policy.

Job Responsibilities:

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices; and
• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
• May be rotated amongst the different Service Centres;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements:

• GCE ‘A’/ Diploma/ Degree holder from recognized institution, no experience is welcomed
• Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous.
• Applicant along with 1 to 2 years of customer service experience, preferably from insurance/banking industries will be highly considered.
• Applicant must be comfortable to work in Frontline Environment
• Singaporeans only

Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)