Inside Sales Executive

Summary of the Role :

We are looking to employ an enthusiastic and customer-oriented inside sales executive to generate quality leads as well as follow up on inbound email and telephone inquiries. The inside sales executive's responsibilities include updating the CRM system on a regular basis, upselling and cross-selling to existing customers, as well as attending industry events and educational workshops as required. You should also be able to conduct research on market trends and competitors' products.

Responsibilities:

1. Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
2. Actively sourcing new sales opportunities through cold-calling and emailing.
3. Developing in-depth knowledge of product features and benefits.
4. Utilizing virtual meetings to build relationships with new customers.
5. Processing customers' purchase orders and liaising with the logistics department to ensure the timely delivery of ordered products.
6. Advising customers on suitable product selection based on their needs and specifications.
7. Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
8. Following up on sales inquiries that are made by potential customers through different channels.
9. Setting up face-to-face meetings between potential customers and Outside Sales Representatives.
10. Performing 1st level troubleshooting on servers and network issues with regards to log collection/security tools.
11. Generating reports on security metrics, incidents, and remediation efforts for management.
12. Maintaining accurate documentation of incidents, security changes, and system configurations.
13. Any other ad-hoc duties as required or assigned.
    

Requirements:

1. Minimum diploma / degree in any field.
2. Experience in Information Technology would be an advantage.
3. Able to read and speak Japanese to liaise with Japanese customers would be an advantage.
4. Experience in sales in managed services will be given priority.
5. Excellent communication skills; candidates with no experience may apply.
6. Excellent negotiation and consultative sales skills.
7. Exceptional customer service skills.