Inside Account Manager - Asia Pacific

Job Summary

The Inside Account Manager (IAM) position is responsible for supporting APAC territories, a mix of strategic and enterprise commercial account sets in the International Inside Sales Department. The Inside Account Manager is an integral part of the sales process by collaborating with outside sales to provide hardware, software, and service support to their assigned customers. The IAM will create pricing quotes for customers’ IT needs, process purchase orders, and track orders to provide status and updates for their customers.

About Us

Founded over 30 years ago, SHI has grown from a small software reseller to a leading IT solutions provider. Through organic growth and stability in the global marketplace, we are able to provide a variety of technology products, solutions, and services to businesses, including cloud computing, data centre infrastructure, networking and security solutions, configuration and integration services, enterprise mobility, and IT asset management.

With the support of our international partners and colleagues, we offer the opportunity to progress and develop a career in the IT industry while working in a diverse and fun environment. From sales staff to technical staff to support staff, SHI offers positions from entry level to seasoned experts.

SHI provides innovative solutions and world-class support from more than 30 offices in the United States, United Kingdom, Republic of Ireland, Canada, France, Australia, Netherlands, Hong Kong, South Korea, and Singapore.

Responsibilities

include, but are not limited to:

• Representing SHI as the central point of contact for the customer base in the Asia Pacific region
• Providing quotes and consultation to customers as we maintain, develop, and grow the scope of our services and solutions
• Providing outstanding support to existing and new customers in the Asia Pacific region
• Acting as a liaison between Account Executives, BDM, customers, and the company’s internal departments
• Leveraging internal and partner resources to advance an opportunity by utilizing vendor database, partner portals, and product knowledge
• Processing sales orders and ensuring customer transactions are processed accurately and efficiently
• Providing updates to sales team and customers on order statuses
• Being proactive and taking the initiative to resolve issues by handling product returns, invoicing questions, and customer concerns/questions
• Researching technology products and services on behalf of our customers
• Gaining industry knowledge through a series of sales and technology trainings
• Actively participating in team meetings with managers to review important updates and changes
• Setting up conference calls between Outside Sales, customers, vendors, and our internal teams

Qualifications

• Completed a university degree or its equivalent (all majors considered)
• Sales or customer service and/or customer-facing experience
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint
• Experience in CRM, Dynamics AX, SharePoint, and BI tools

Required Skills

• Strong written and verbal communication skills
• Strong problem-solving and good interpersonal skills
• Ability to learn fast and absorb new knowledge daily
• Excellent multi-tasking and organizational skills
• Self-motivated, with the ability to work in a fast-paced and constantly changing environment

Additional Information

• SHI is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status. We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.