Infrastructure Lead

Summary of Job
He/she will be responsible for providing the IT Infrastructure that covers the server room, networks,
cloud, and endpoints.

Major Job Responsibilities
● Support the school-wide IT infrastructure systems. Perform a wide range of network administration duties, including installation, troubleshooting, maintenance, upgrades and general support for routers, firewalls, switches, etc
● Prepare and maintain operational procedures and technical documentation.
● Provide solution and guidance expertise to support functional and technical design/change in the area of network, security, and system control features. Design and implement plans to ensure servers and network structures meet business needs and can scale up for future requirements.
● Manage and ensure IT-managed service vendors perform based on the SLA and achieve
project milestones.
● Analyse root causes of operational issues and provide resolutions
● Part of the Business Continuity Planning and Disaster Recovery Team
● Support IT budget exercise and tracking and related equipment peripheral
● Apply new technologies, tools and platforms to drive continuous improvement in the IT Infrastructure space that adds value to SOTA and to enhance teaching and learning experiences
● Provide after-hour support for Infrastructure related emergencies as well as occasional weekend maintenance

Job Requirements (Education, Experience and Knowledge/Skills)
● Preferably 3 to 5 years of experience in infrastructure/servers support, preferably in a enterprise environment
● Strong working knowledge and ability to apply architecture concepts, frameworks and methodologies to projects
● IT Certifications such as ITIL/MCSE will be highly regarded
● Good interpersonal communication, problem-solving and analytical skills.
● Co-lead the end user support team
● A strong understanding of Microsoft Windows Servers/VMWare/Network Technologies is a must.