Infra Network Engineer (island wide)

Job Summary: The Infra Network Engineer will be responsible for supporting Network
Administration and Management Services for the Company and/or the In-Scope
Institutions. This role includes managing network and security infrastructure, monitoring
network performance, and ensuring the stability and security of network systems.

Key Responsibilities:

1. Network and Security Equipment Management:
   • Support and manage routers, switches, firewalls, Intrusion
   Detection/Intrusion Prevention System, VPN gateways, proxies, Wire Lan
   Controllers, Network Access Control appliances, load balancers, Network
   Management System, and other network devices.
   • Perform day-to-day network and security operations, including monitoring
   and managing network infrastructure.
2. Incident and Problem Management:
   • Respond to network incidents according to severity levels and meet service
   level requirements.
   • Handle high-pressure situations, identify problems, and make quick
   decisions to resolve issues.
   • Adhere to incident management workflows and procedures.
3. Documentation and Reporting:
   • Maintain and update network diagrams, configuration records, inventory,
   RMA records, and incident reports.
   • Provide timely and accurate reports on network performance, capacity
   planning, and incident analysis.
4. Collaboration and Coordination:
   • Work closely with third-party vendors, telecommunication operators, ISPs,
   and other service providers.
   • Participate in transition planning and support the onboarding of network and
   security systems.
5. Compliance and Training:
   • Ensure compliance with company policies, information security guidelines,
   and health and safety regulations.
   • Provide continuous training to enhance knowledge and skills in network
   administration and management.

Qualifications:
• Education: Diploma in Information Technology or a related field.
• Experience:
• Level 1: Minimum of 3 years of experience in managing network and security
infrastructure.
• Level 2: Minimum of 5 years of experience in managing network and security
infrastructure.
• Certifications:
• Level 1: ITIL certified, CCNA or equivalent network certifications.
• Level 2: ITIL certified, CCNP or equivalent network certifications, CompTIA
Security+ or equivalent security certifications.
• Skills:
• Strong technical knowledge of network and security systems.
• Excellent problem-solving and decision-making skills.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.

Working Conditions:
• Ability to work on different shifts, including nights, weekends, and holidays.
• On standby and contactable 24/7 for support and escalation.