Industry Specialist, Emerging Business

Job Description - Industry Specialist, Emerging Business (2500002B)

Global Commercial Banking serves businesses of all shapes and sizes, from micro start-ups to small and medium-sized enterprises in a spectrum of industries. We provide key services from financing and trade to cash management to help businesses buy, sell, and operate daily. We offer expertise and beyond banking solutions for successful expansion locally and internationally.

Running a business is never easy. That’s where we come in, fulfilling everything beyond banking needs. Fuelled by your empathy for businesses, you’ll stand at the forefront of partnering small and medium-sized companies, supporting them throughout their business lifecycle. With SMEs making up 99% of businesses that provide jobs to 7 out of 10 employees in Singapore, we make a real impact in developing these vital building blocks of our country’s economy.

Responsibilities:

1. Engage with customers to understand and provide solutions to their needs.
2. Acquire SME customers through outbound prospecting to entice them to open their business account with OCBC.
3. Assist SME clients with onboarding and ensure compliance with mandatory banking policies and procedures by conducting customer due diligence.
4. Identify cross-sell opportunities and up-sell the Bank’s curated solutions to assist customers in their business growth.
5. Develop a thorough understanding of start-up needs and provide curated recommendations for banking and non-banking solutions.
6. Demonstrate expertise in digital banking and beyond banking solutions, showcasing a comprehensive understanding to customers.
7. Establish and build long-term and profitable banking relationships with customers by actively engaging business owners and understanding their journey and operations across various industries.
8. Participate in training and development programs to continuously improve sales skills and product knowledge.

Qualifications:

1. Degree holder in any discipline.
2. Possess strong communication and interpersonal skills.
3. Driven and self-motivated, focused on identifying new opportunities through customer conversations.
4. Ability to work independently and collaboratively with internal and external stakeholders.
5. Good grasp of local regulatory, KYC and AML guidelines, and awareness of bank controls and money laundering and sanctions risks.

At OCBC, we do not just provide a working space. We create a culture that allows you to flourish. Our leaders encourage fresh ideas, reward continuous learning, and care for you and your family. We recognize the passion, creativity, intellect, potential, and uniqueness that everyone brings.