Incident Response Manager - Monetization Integrity

Incident Response Manager - Monetization Integrity

TikTok will be prioritizing applicants who have a current right to work in Singapore and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, with offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity to learn, innovate, and grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

The global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats. The team is composed of Policy, Operations, Risk, and Data specialists working cross-functionally with key stakeholders (Sales, Product, Engineering, PR, and Legal) to design and optimize ad policies, manage moderation processes, and build scalable systems driving efficiencies within our integrity mechanisms. This team is critical in working together to solve large scale issues that have significant global impact.

Responsibilities:

1. Lead, empower, and develop a team of Incident Response Specialists within a time-sensitive and fast-paced environment to deliver on operational key performance indicators (KPIs);
2. Become a subject matter expert in TikTok Ads infrastructure, products, tools, systems, and data. Leverage this knowledge to identify opportunities to reduce risk across the platform;
3. Work closely with global cross-functional teams including Product, Policy, Legal, etc. to investigate sensitive situations and determine appropriate solutions;
4. Serve as primary point of contact on all high-priority cases, providing ad-hoc and regular risk investigations support to key stakeholders in Product, Policy, Engineering, Strategy, and Sales;
5. Provide support and oversight to key initiatives to ensure they are connected to the larger organization's goals; ensuring projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data.

Qualifications

Minimum Qualifications
- Bachelor's degree in any field
- 2+ years of risk investigations and operations experience, preferably in a trust & safety, investigations, consulting, or business analytics environment;
- 3+ years of experience conducting complex analyses and translating the results into actionable insights;
- 1+ year of experience in a people leadership role;

Preferred Qualifications
- Experience in and/or demonstrable knowledge of domains such as risk, payments, ecommerce, information security, and/or online advertising;
- Experience with SQL or Python strongly preferred.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.