*IMMEDIATELY* Call center Associate (West, office hour, 5days) #HCL

*IMMEDIATELY* Call center Associate (West, office hour, 5days) #HCL

Singapore | Posted: Nov 18, 2024

Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders (via hotline). Document and record customer details

• Conduct outbound calls to follow up on issues/orders to ensure customer satisfaction

• Resolve customer queries as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Liaise with respective operations team for issues, follow-up and actions

Requirements:

• Have Call centre exp/ Customer Service/order processing exp preferred

• Provide high service levels to the respective customers and clients.

If you are interested in any of the positions, do kindly drop your most updated resume to healthcaretemps@recruitexpress.com.sg

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)