I.T. Support Engineer #Urgent

Join Alphline Technologies, a bespoke IT solutions company where we combine passionate creativity with technical expertise to deliver cutting-edge web, mobile, and infrastructure solutions. Our team thrives on collaboration, innovation, and building impactful products that help businesses soar.

Do you thrive on crafting innovative solutions that propel businesses forward?

At Alphline Technologies, we're a team of passionate technologists who combine creativity with expertise to deliver cutting-edge solutions by leveraging the power of web, mobile, and infrastructure technologies to empower businesses to achieve explosive results!

As an IT Support Engineer, you'll be an integral part of our team that creates and maintains infrastructure solutions. You'll tackle challenging problems, design innovative architectures, and build scalable solutions utilizing virtualization and networking technologies to make a real difference.

Responsibilities:

• Provide Level 1/2 Support: Assist assigned accounts with troubleshooting and resolving application, server, and network issues.
• System Administration & Maintenance: Ensure the smooth operation of Windows XP / 7 / 10 / 11, Windows Server 2003 / 2008 / 2012 / 2016 / 2019 / 2022, and MSSQL 2005 / 2008 / 2012 / 2016 / 2019 / 2022 environments.
• Daily IT Operations: Maintain seamless continuity of daily IT functions.
• Documentation: Write and execute change requests, validation protocols, and technical documents.
• Diagram Management: Draw and update architecture, network, and other IT diagrams.

Requirements:

• Degree/Diploma in IT, Computer Science, and other IT-related disciplines.
• At least 2 years of relevant skill experience.
• Good project documentation skills in English.
• MUST HAVES: To articulate and effectively demonstrate the level of proficiency through a portfolio of projects and involvement:

1. Knowledge of Microsoft Windows Server, Active Directory, DNS, RDS, MSSQL
2. Knowledge of basic LAN/WAN networking infrastructure
3. Virtualization platforms such as Hyper-V and VMware

• Added advantage if a candidate possesses:

1. Knowledge of Linux
2. VBA and MSSQL programming languages
3. DevOps technologies such as Terraform, Ansible, GitLab, CI/CD implementations
4. Automation and IoT technologies like OPC and MQTT
5. Cloud services such as AWS (preferred), GCP, and Azure

• Capable of troubleshooting and resolving technical problems with minimum supervision.
• Proficient in installing, configuring, migrating, upgrading, and maintaining servers, desktop PCs, OS, software, and peripherals.
• Able to work independently and as a team player.
• Excellent interpersonal, presentation, and communication skills in English.
• Ability to start immediately or within a short notice period is preferred.

5-day work week (4 days in Office & 1 day Work From Home) / 9.30 am – 6.30 pm / location: Ang Mo Kio & Tuas Area

Company Overview

Empower Businesses. Build a Rewarding Career.

Alphline is a Singapore-based professional I.T. solutions company that provides a range of services that focus on creating value through improving business processes using web, mobile, and infra-based technologies.

Our Mission

Creating value for businesses through technology!

Our Culture

At Alphline Technologies, we create innovative web and mobile solutions that transform how businesses operate. Join our passionate team in Singapore and make a real difference.

We believe in collaboration and learning. Work closely with experienced professionals and the leadership team in a supportive environment. We encourage new ideas and offer opportunities to grow your skills.