Human Resources (HR) Manager

Attention to Detail:

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations.
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service.
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek:

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you’ll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

We are looking for a Human Resource Manager that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission:

The HR Manager will play a fundamental role in shaping a positive and inclusive workplace culture, supporting the Head of HR in delivering initiatives that enhance employee engagement, retention and development. The HR manager is also responsible for delivering seamless HR operations across all regions with a focus on office management, employee data compliance, payroll, staff training, coordinating and reviewing engagement surveys and benefits programs.

Outcomes:

1. Ensure 100% accurate and timely payroll processing, in collaboration with the Finance department, across all regions and resolving any payroll-related discrepancies.
2. Maintain accuracy with zero to two data errors each month by managing and maintaining employee data, ensuring all employee contracts, benefits, and personal data are up-to-date on a weekly basis, accurate and securely stored in the regional HRIS and the HR masterlist.
3. Achieve 90% office capacity in our 3 Singapore offices from Monday to Friday and create a welcoming work environment, including stocking pantry supplies, managing the biometric system for employee access and working with vendors for cleaning, aircon servicing, and other office needs and to resolve other office related issues promptly.
4. Ensure compliance with Singapore employment laws, including the Employment Act, CPF regulations, and statutory leave entitlements. Provide guidance to staff on employment-related matters to ensure all HR practices align with current labour laws.
5. Input into and lead the delivery of HR projects and initiatives, aiming for a smooth onboarding experience without major issues for Singapore-based employees. Collect employee engagement data from at least 40% of staff and present insights to management by the 5th of each month. Support the development and execution of employee engagement programs, ensuring alignment and consistency in collaboration with the regional HR teams.
6. Lead campus recruitment efforts, by building relationships with at least 3 educational institutions in Singapore, participating in at least 2 career fairs each year and maintaining a pipeline of top candidates while managing Singapore-based recruitment and collaborating with hiring managers to fill roles efficiently. Onboard and train our Singapore-based HR interns by guiding them to work productively with minimal errors and to independently take on recruitment efforts.

To do this, you will have a minimum of 7 years experience as a HR Manager with a proven track record in managing HR functions, including recruitment, onboarding, and employee engagement. Experience in leading HR projects and initiatives and you will be located in Singapore.

Behavioural fit: Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

1. Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
2. Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self-awareness and emotional intelligence.
3. Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.
4. Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.
5. Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast-moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.
6. Empathy: Empathy allows us to understand the perspectives and emotions of others, creating a supportive and inclusive environment. It helps build strong relationships with colleagues, interns, and candidates by genuinely listening and responding to their needs. Empathy fosters a sense of belonging, making it easier to support others during challenging times and ensuring a positive candidate and employee experience.
7. Autonomy: Being autonomous means taking initiative and managing responsibilities with minimal supervision. In our fast-paced environment, it’s essential for team members to be self-driven, capable of problem-solving, and confident in making decisions. Autonomy allows for greater efficiency in projects, enabling individuals to tackle tasks head-on and adapt to changing needs without waiting for guidance.
8. Attention to Detail: Precision is key in our work, especially when it comes to managing recruitment, data, and processes. A strong attention to detail ensures accuracy in every task, from handling candidate information to communicating with stakeholders. It helps prevent errors, maintain consistency, and uphold high standards in all aspects of the role, from sourcing top talent to providing a smooth onboarding experience.

About the interview process

The successful candidate will participate in the below interview stages.

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role.

Introductory call:

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role.

Project or case study or technical test:

• If it’s a project, you’ll have 1 week to complete a short assignment related to what you’ll actually be required to do in your first month on the job. You’ll then present some slides/designs/a doc/an excel model/some code to a few members of the team, followed by Q&A.
• If it’s a case study, there’s nothing to prepare. You’ll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them.
• If it’s a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call.

Career deep dive:

• A ~60 minute chat with the Hiring Manager.
• We’ll discuss your last couple of roles to understand your experience in more detail.
• In addition, we’ll be trying to gauge your where your strengths lie.

Behavioural fit assessment:

• A ~60 minute chat, usually with a member of HR or the leadership team.
• We’ll dive into some recent work situations to understand how you think and work.

Reference interviews:

• We’ll have 2-3 short phone or video calls with references that you provide to us.
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process.

Requirement for background screening:

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.

This may include using external vendors to verify the below:

• Your education.
• Any criminal history.
• Any political exposure.
• Any bankruptcy or adverse credit history.

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.