HR Specialist,Shared Services #EEF

Job Responsibilities

1. HR service delivery contact for the location assigned.
2. Provide efficient, high-quality HR service delivery to employees, line managers, and HRBPs in assigned locations.
3. Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
4. Manage all the employee-related data entry into the HR system.
5. Ensure integrity, consistency, and security of all data you deal with.
6. Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
7. Manage the HR shared services ticketing tool and ensure all requests/queries are attended to promptly.
8. Actively contribute to case analysis and identification of issue trends.
9. Ensure key performance metrics including Service Level Agreements (SLAs) are met.
10. Generate timely and accurate HR reports for data analysis and provide insights where applicable.
11. Participate in new technology implementation, system enhancements, and continuous improvement efforts.
12. Update and maintain all related knowledge management documents (e.g., SOPs, desktop procedures, and process workflows).
13. Support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
14. Build strong mutual trust and relationships with key stakeholders and keep regular communications with them to obtain feedback on daily operations.
15. Operational management of the scope of work defined in our HR service catalogue, handling employee inquiries, HR Operations Tickets.
16. Support of employees and managers regarding HR queries as well as administrative implementation of those.
17. Operational support of specialized HR departments (HR Business Partner, Talent Acquisition, Talent Management).
18. Contributing to global and regional HR projects.
19. Any adhoc duties assigned.

We regret only shortlisted candidates will be contacted.