HR Specialist

Job Description

Position Objective:

• Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services.
• Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers).

Essential Functions:

• Serve as first point of contact for all HR related employee issues/questions via phone, email, or chat.
• Verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information.
• Ensure all departmental filing (employee personnel file) is kept up to date.
• Manage employee life cycle from start to termination.
• Administer company benefits such as pension plan, medical plan, etc., where applicable.
• Administer leave requests.
• Administer predefined Learning and Development courses.
• Run pre-defined systems queries/searches where applicable.
• Ensure company’s information portal is updated timely.
• Use case management application when appropriate to track and supervise ongoing employee issues or concerns.
• Ensure the accuracy of the Colleague Services process documentation.
• Diagnose problems and lead corrective efforts through effective communication and efficient execution.
• Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience.

Nature and Scope:

• Exceptional problem-solving skills with a passion for data integrity, process definition, and continuous learning.
• Outstanding listening skills with the ability to navigate and consult with employees through personal and sometimes difficult circumstances.
• Exceptional customer service orientation.
• Comfortable in a high-paced environment with competing priorities.
• Focused on delivering outcomes and problem-solving.
• Appetite for growth and ability to drive process improvements utilizing technology.
• Outstanding time management, organizational, prioritization, and follow-up skills.
• High priority on data integrity, security, and confidentiality.
• Able to build credibility with both individual contributors and executive staff.
• Experience with employment laws and practices for the region they support.
• Must maintain confidentiality in all aspects of job responsibilities.

Education

• Tertiary education in Business is helpful.

Experience

• Preferably 2 to 5 years of HR administration experience in a corporate and/or Shared Service environment.
• Good knowledge of Microsoft Office tools.
• Experience with Workday or any other HR employee management system tool (i.e., SAP, PeopleSoft).
• Strong team player with the ability to work with minimal supervision.
• Good attention to detail.
• Excellent oral and written communication skills.
• Willingness to learn and develop.
• Flexible attitude.
• Experience working in an HR shared services organization for an established company is ideal.
• Experience with global HR systems (e.g., Workday, ADP).
• Experience working across multiple fields and geographies in HR.

Knowledge, Skills, Abilities

• Languages: Good oral and written knowledge of English & Chinese.
• Ability to read/write in Traditional Chinese is advantageous.
• Additional spoken/written languages are an advantage.