HR Specialist

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Objective:

Provision of an efficient and accurate employee administration processing within the Shared Service team of Colleague Services.

Act as the first line of advisory service to the Shared Service customers for HR related matters and benefits (employees, managers, external candidates and providers).

Essential Functions:

1. Serve as first point of contact for all HR related employee issues/questions via phone, email, or chat.
2. Verify information held in personnel database (Workday) and employee personnel records, inclusive of payroll information.
3. Ensure all departmental filing (employee personnel file) is kept up to date.
4. Manage employee life cycle from start to termination.
5. Administer company benefits such as pension plan, medical plan, etc., where applicable.
6. Administer leave requests.
7. Administer predefined Learning and Development courses.
8. Run pre-defined systems queries/searches where applicable.
9. Ensure company’s information portal is updated timely.
10. Use case management application when appropriate to track and supervise ongoing employee issues or concerns.
11. Ensure the accuracy of the Colleague Services process documentation.
12. Diagnose problems and lead corrective efforts through effective communication and efficient execution.
13. Proactively identify process inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience.

Nature and Scope:

Exceptional problem-solving skills with a passion for data integrity, process definition, and continuous learning.

Outstanding listening skills with the ability to navigate and consult with employees through personal and sometimes difficult circumstances.

Exceptional customer service orientation.

Comfortable in a high-paced environment with competing priorities.

Delivers outcomes and is focused on problem-solving.

Appetite for growth and ability to drive process improvements utilizing technology.

Outstanding time management, organizational, prioritization, and follow-up skills.

Places high priority on data integrity and security, confidentiality.

Able to build credibility with both individual contributors and executive staff.

Experience with employment laws and practices for the region they support.

Must maintain confidentiality in all aspects of job responsibilities.

Education

Tertiary education in Business would be helpful.

Experience

• Preferably 2 to 5 years HR administration experience in a corporate and/or Shared Service environment.
• Good knowledge of Microsoft Office tools.
• Experience with Workday or any other HR employee management system tool (i.e., SAP, PeopleSoft).
• Strong team player with the ability to work with minimal supervision.
• Good attention to detail.
• Excellent oral and written communication skills.
• Willingness to learn and develop.
• Flexible attitude.
• Experience working in HR shared services organization for an established company is ideal.
• Experience with global HR Systems (e.g., Workday, ADP).
• Experience working across multiple fields and geographies in HR.

Knowledge, Skills, Abilities

• Languages: Good oral and written knowledge of English & Chinese.
• Ability to read/write in Traditional Chinese would be advantageous.
• Additional spoken/written languages are an advantage.