HR Admin, S$5K, 12-month, Lakeside

Responsibilities:

• Performs Onboarding, Offboarding, Benefits Administration support, and Audits (if region requires).
• Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner. Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
• Provides data entry support when employees are unable to complete activities through the self-service portal in Workday.
• Handles escalated requests and provides a proper solution by analyzing the problem, the impact on the customer, and advising on any appropriate actions.
• Collaborates with appropriate HRSC leadership/staff, COE, HRBP, or third parties to resolve complex inquiries or transactions.
• Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality.
• Maintains employee documentation (personnel file creation, retention, and deletion).
• Identifies and implements process improvement projects to enhance customer experience.
• Educates employees and managers on HR resources available to them and encourages the use of self-service tools.
• Provides consultation on integrating new acquisitions into our standard HR practices and systems.
• Executes in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.

Qualifications:

• Bachelor’s degree in Business Administration, Human Resources, or related field.
• 3 years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
• Experience handling highly confidential and sensitive information.
• Experience with HRIS systems; Workday experience is a plus.
• Proficiency in Microsoft Office suite.
• Ability to work with complex processes and systems.
• Interacts daily with peers and customers (typically internal) to exchange or present information. Builds stable working relationships internally.
• Analytical ability.

Additional Information:

• Salary – Up to S$5K per month + completion bonus.
• Contract duration: 12-month contract, possible conversion.
• Commencement Date: Immediate.
• Working days and hours: Mon to Friday, 8.45am to 6pm.
• Location: Corporation Place.