HOUSEKEEPING TEAM LEADER

Primary Responsibilities:

1. Establishes standards and procedures for work of housekeeping associates.
2. Supervises, trains and retrains Housekeeping Associates.
3. Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
4. Schedules and carries out periodical cleaning programs.
5. Inspects apartments assigned to them for maintenance and cleanliness.
6. Follows up on outstanding maintenance.
7. Pay special attention to VIP apartments and residents.
8. Pays special attention to sick residents.
9. Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
10. Attends associate meetings to discuss company policies and patrons' complaints.
11. Investigates complaints regarding housekeeping service and equipment and takes corrective action.
12. Makes recommendations to improve service and ensure more efficient operation.
13. Counsels, motivates, trains and disciplines employees when necessary.
14. Conducts daily checks to ensure no linen or equipment abuse.
15. Reports any damage to furniture, fittings and equipment immediately.
16. Performs cleaning duties in cases of emergency or staff shortage.

Other Responsibilities:

1. Supports and upholds the company mission, vision and values.
2. Ensures usage of Pan Pacific corporate policies of business conduct.
3. Comprehends company’s (corporate) and property’s business.
4. Demonstrates and is perceived as a role model for:
1. Ability to deal with operational complexities
2. Innovative thinking
3. Professional maturity
4. Service mindset
5. Project management skills
6. Development of people relations
7. Communication effectiveness
8. Infocomm Technology – Usage of Mobile Devices
5. Understands the macro operations of all other operating departments within the property.
6. Measures the impact of people management on company’s performance.
7. Ensures effective internal communication on a daily basis for maximum productivity and satisfaction through:
1. Daily stand ups
2. Circulation of needed reports
3. Industry information
4. Orientation
8. Manages, assists and disciplines associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.
9. Possesses good understanding of all competencies within the department, so as to expertly lead, motivate and develop the teams.
10. Proficiently coordinates employment and consultancy agreements.
11. Supports internal best practices.
12. Inspires associates to perform their work scope with a high level of quality and integrity.
13. Participates in property-sponsored community events, career fairs, etc.
14. Maintains the highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
15. Maintains professional business confidentiality as required.
16. Performs related duties and special projects as assigned.
17. Workplace Safety & Security:
18. Ensures that master key is accounted for.
19. Briefs staff on common causes of workplace injury.