Housekeeping Attendant (Hilton Singapore Orchard)

Job Description - Housekeeping Attendant (Hilton Singapore Orchard) (HOT0BIY0)

Job Number:

HOT0BIY0

Work Locations

Hilton Singapore Orchard 333 Orchard Road, Singapore Singapore 238867

The Housekeeping Attendant will be performing a combination of tasks according to a daily job assignment either Rooms or Runner, keeping room floors including pantry clean and amenities well stocked up at all times during a shift.

What will I be doing?

As the Housekeeping Attendant, you will be responsible for performing the following tasks to the highest standards:

• Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
• Ensure that guests' privacies are protected during service.
• Offer all possible assistance to guests and respond to guests’ requests.
• Clean and replenish supplies for guestrooms according to standards and procedures.
• Perform turndown service when required.
• Ensure master keys are kept secure at all times.
• Keep trolleys neat and adequately supplied.
• Maintain all equipment in good working condition.
• Maintain cleanliness on guest corridor and floor pantry.
• Keep linen room neat and in good order.
• Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Housekeeping Supervisor.
• Be courteous and professional at all times, delivering high quality service to guests.
• Maintain good working relationships with team members and all other departments.
• Report maintenance issues promptly to the Engineering team.
• Ensure compliance with lost and found procedures.
• Understand basic knowledge of hotel operating systems to perform daily tasks, assist guest inquiries, and take appropriate action to offer first resolution of guests’ complaints.
• Promote the hotel and Hilton products and services.
• Maintain a high level of product and service knowledge to explain and sell services and facilities to guests.
• Replenish the par stock of guest amenities and supplies on a daily basis for all housekeeping storage areas.
• Transport clean linens to the housekeeping storage area on the floors and refill the par stock of linens on each floor.
• Ensure that there is a sufficient quantity of guest supply for Housekeeping Attendant during operation.
• Perform an inventory check on guest supplies.
• Deliver and set up amenities according to guest requests in a timely manner.
• Carry out special projects as directed and assigned.
• Adhere to the hotel’s policies and procedures, Hilton code of business conduct, and the hotel’s team member handbook.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

• High school graduate and attended skills training school.
• Minimum of 1 year of experience in Housekeeping or a similar capacity with international chain hotels.
• English literate to meet business needs.
• Good knowledge of housekeeping’s daily operations on guest floors.
• Flexible with working hours, able to work morning/evening shifts, weekends, and public holidays.
• Good knowledge of chemical usage and cleaning rooms.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!