Hotel Manager - voco Orchard Singapore

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day
voco Orchard Singapore is looking for a dynamic and hands-on Hotel Manager to join its team. As Hotel Manager, you’ll partner with our General Manager to lead our hotel operations and continue to grow our guest experience, reputation, and profitability. You will be responsible for overseeing the day-to-day running and strategic planning of the hotel operations, working closely with our Heads of Departments, HR, Finance, and Sales & Marketing teams. You may need to act as the General Manager in his/her absence.

1. Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
2. Make recommendations to enhance the hotel’s assets and strengthen brand loyalty.
3. Monitor financial performance, implement cost-saving measures, and drive profitability.
4. Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.

People

1. Foster a positive work environment that promotes teamwork, professional development, and high performance.
2. Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
3. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
4. Train colleagues to ensure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
5. Recommend or initiate any HR-related actions where needed.
6. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Guest Experience

1. Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors, and local community members.
2. Ensure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.

Responsible Business

1. Oversee hotel operations, including front office, housekeeping, food and beverage, engineering, and guest services.
2. Provide guidance and assistance to all departments, helping them to meet their objectives.
3. Ensure that all departments work closely to deliver a seamless guest and employee experience.
4. Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements.
5. Act as a public relations representative to raise awareness of the hotel and brand in the local community.
6. Drive team member involvement in community organizations, activities, and businesses.
7. Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.

What We Need From You

1. Bachelor’s Degree in Hospitality Management, Business Administration, or related field.
2. Minimum of 8 years’ experience in a senior management position in a hotel.
3. Working experience in an international lifestyle hotel brand will be an advantage.
4. Strong leadership and team management skills with a proven track record of managing a hotel.
5. Excellent knowledge of lifestyle hospitality trends, standards, and practices.
6. Must be able to handle difficult situations with tact and high diplomacy.
7. Strong proficiency in budgeting and forecasting.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.