Hotel Manager

Duties and Supporting Responsibilities

• Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
• Preparation of strategic business plans and budget for the hotel.
• Ensure the implementation and maintenance of all operational quality standards.
• Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
• Handle guests’ complaints; ensure timely rectifications of service standards when needed.
• Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
• Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

Job Requirements

• Current Hotel Manager in an international 5-star luxury hotel
• Minimum 10 years of managerial experience as Head of Department or Executive Committee member in 5-star luxury hotel
• Previous working experience across different cities
• Possess Diploma or bachelor’s degree in hospitality management
• Familiar with Forbes and LQA quality standards