Hotel Learning and Development Manager

Job Responsibilities

1. Design and facilitate high-impact training materials for various functions, including comprehensive New Hire Orientation programs and Forbes Service Standards Training.
2. Lead and streamline the onboarding experience for new hires, ensuring they gain a thorough understanding of company values, service standards, and compliance policies from day one.
3. Create and monitor individualized development plans aimed at improving performance, elevating service quality, and fostering employee growth.
4. Create specialized conversational English courses for non-native English-speaking employees to enhance communication skills and improve guest interactions.
5. Coordinate a range of workshops, seminars, and learning activities focused on key areas like customer service, safety standards, and compliance.
6. Regularly assess the impact and effectiveness of all learning and development initiatives through key performance metrics and feedback. Make data-driven adjustments to continuously improve training outcomes and business performance.
7. Partner with reputable external training providers to introduce specialized courses and certifications that complement in-house programs.
8. Conduct regular assessments to stay ahead of industry trends and evolving guest expectations.
9. Partner with department heads to assess operational needs, identify skill gaps, and create targeted development programs to drive workforce performance.
10. Conduct regular leadership meetings to promote a culture of continuous learning and development within the Hotel.
11. Support career progression by offering cross-departmental exposure, leadership development programs, and robust succession planning strategies.
12. Identify and mentor high-potential talent, preparing them for future leadership roles within the hotel.
13. Develop customized career trajectories, coaching, and provide opportunities for experiential learning.
14. Manage registration and logistics of training programs and ensure that the initiatives are well-received by employees across all levels.
15. Collaborate with schools and universities to develop internship programs, providing students with hands-on experience in the hospitality sector.
16. Actively participate in campus recruitment drives to attract top talent for traineeship and entry-level positions within the hotel.
17. Oversee and optimize the learning and development budget to ensure the effective use of resources while maintaining high standards of program delivery.

Job Requirements

1. Exemplify strong communication and interpersonal skills.
2. Possess deep expertise in service-oriented industry standards.
3. Proficient in instructional design and facilitation.
4. Exhibit strong analytical and problem-solving skills.
5. Adaptable and resilient in managing multiple priorities.
6. Ensure timely and disciplined execution in deadline-driven environments.