HOSTEL MANAGER

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The Hostel Manager is responsible for overseeing the daily operations of the hostel, ensuring a safe, clean, and welcoming environment for guests. This role involves managing staff, maintaining facilities, handling guest relations, and implementing marketing strategies to maximize occupancy.

• Operational Management: Oversee daily operations of the hostel, including front desk services, housekeeping, and maintenance. Ensure compliance with health, safety, and hygiene standards.
• Staff Management: Recruit, train, and supervise hostel staff, including front desk personnel, housekeeping, and maintenance teams. Conduct performance evaluations and provide ongoing training and support.
• Guest Relations: Serve as the primary point of contact for guests, addressing inquiries, complaints, and feedback promptly and professionally. Foster a welcoming atmosphere to enhance the guest experience.
• Financial Management: Prepare and manage the hostel's budget, monitor expenses, and implement cost-control measures. Oversee billing, payment processing, and financial reporting.
• Marketing and Promotion: Develop and execute marketing strategies to attract guests and increase occupancy rates. Utilize social media and online travel platforms to promote the hostel and manage online reviews.
• Facility Management: Oversee the maintenance and upkeep of hostel facilities, ensuring all areas are clean, functional, and well-maintained. Coordinate repairs and improvements with vendors and contractors as needed.
• Community Engagement: Build relationships with local businesses and organizations to enhance guest experiences (e.g., partnerships for tours or events). Organize social activities and events for guests to foster community engagement.
• Reporting: Maintain records of occupancy, revenue, and guest feedback. Prepare regular reports for ownership or management regarding performance metrics.

• Bachelor's degree in Hospitality Management or related field (preferred).
• Previous experience in hospitality, particularly in a management role.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient in property management software and Microsoft Office Suite.
• Strong communication skills, both written and verbal.

• Must be willing to work flexible hours, including weekends and holidays.
• The role may require occasional physical activity, including lifting and moving supplies.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Human Resources Services