Hospitality Executive, Butler Services

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named 'Best Integrated Resort' since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job Summary:

As a Hospitality Executive - Butler Services, you will oversee the day-to-day operations of the Butler team, ensuring that our guests receive the highest level of personalized service. Your responsibilities will include supervising and mentoring the Butler team, managing guest requests, and ensuring seamless coordination between departments. You will embody Resort World Sentosa's commitment to luxury and attention to detail, setting the standards for guest service.

Key Responsibilities:

Team Leadership:

1. Supervise and support the Butler team, ensuring high standards of service are consistently met.
2. Conduct training sessions and mentor junior butlers to enhance service delivery.
3. Lead daily briefings and ensure effective communication within the team.

Personalised Services:

1. Assist with check-in and check-out procedures, ensuring a seamless experience for guests.
2. Handle guest inquiries, reservations, and room assignments.
3. Manage VIP and special guest requests with meticulous attention to detail.
4. Assist with guest requests such as unpacking and packing, laundry, and in-room dining services.

Operational Duties:

1. Manage cashiering tasks and maintain accurate records of guest transactions.
2. Provide guests with information about local attractions, restaurants, and transportation options.
3. Arrange transportation, tours, restaurant reservations, and other guest requests.
4. Assist with luggage handling and coordinate guest arrivals and departures.
5. Coordinate with other departments to ensure seamless service delivery.
6. Maintain accurate records of guest preferences and special requests.

Qualifications:

1. Minimum GCE O Level.
2. Diploma or Degree in Hospitality or Business Management from a recognized institution is an advantage.
3. Previous supervisory experience in a luxury hotel setting is preferred.
4. Flexibility to work various shifts.
5. A valid driving license is considered an advantage.
6. Proficient in computer and property management systems.
7. Strong communication skills in English; proficiency in other languages or a basic understanding of additional languages is an advantage.