Helpdesk Technician

Responsibilities:

General IT Support

• Respond to IT support requests via phone, email, WhatsApp, and ticketing system
• Provide first-level troubleshooting for hardware, software, network, and application issues
• Resolve technical problems efficiently, escalating complex cases when necessary
• Document and track support requests for accurate resolution and follow-up
• Guide end-users with troubleshooting steps and provide ongoing support
• Assist with hardware setup, software installation, and system configurations
• Perform IT maintenance, backups, and off-hour IT tasks as required
• Conduct basic IT training sessions for end-users

Security Management

• Adhere to all policies and procedures published under the Information Security Management System (ISMS)
• Ensure compliance with ISMS standards and security best practices

Others

• Perform ad-hoc tasks as assigned by the company

The Ideal Candidate:

• Nitec, Diploma, or equivalent in Information Technology, Computer Science, or a related field
• 1-2 years of experience in IT support or customer service (fresh graduates with strong technical skills are welcome to apply)
• Proficient in both English and Mandarin (written and spoken)
• Strong troubleshooting abilities in Windows, macOS, and common software applications
• Excellent communication, problem-solving, and customer service skills
• Ability to multitask and prioritise, and thrive in a fast-paced environment