Helpdesk Support Engineer (East/1 year contract)

Helpdesk Support Engineer (East/1 year contract)

Job Description:

Responsibilities:

• Provide technical assistance and support related to computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems, determine and implement solutions.
• Respond to user queries raised via the helpdesk ticketing system (Freshservice).
• Follow up with users to ensure full resolution of issues raised.
• Run reports to analyze common issues and problems raised by users.
• Remotely access hardware or software to fix issues supporting remote offices.
• Install, modify, update, and repair computer hardware and software.
• Respond to email, phone calls, and walk-ins for users requesting technical assistance.
• Organize and file documentation pertaining to warranties and instructional guides for computer systems.
• Provide assistance to hardware and software-related projects.
• Maintain an inventory list of computer systems, software, and peripherals deployed in the organization.
• Perform any other tasks or assignments in connection with IT services.

Requirements:

• Diploma with 1-3 years of IT helpdesk experience.
• Good communication skills and ownership with the ability to manage stakeholders.
• 1 year contract near Spore Expo with full benefits and completion bonus.
• 5 days a week.

All successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.