Helpdesk Support

Job Purpose
Provide support and technical assistance to end-users who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT-related devices.

Job Description (Support For Management And Production Floor)

• Project support as assigned or requested.
• Perform PR and PO / Inventory documentation recording.
• Perform weekly backup image.
• Respond to incident requests/enquiries/solutions via email under ticketing system or phone.
• Provide technical assistance (remotely access/on-site) to ERP Systems (NAV), Matching Systems, Mobile Systems (MSO/MVS/WMS), Portal Systems and Reporting Systems.
• Run reports to analyze common complaints and problems.
• Deploy IT-related devices (Desktop/Laptop/PDA/BTP/MFP/SFP) to end-users.
• Provide technical assistance (remotely access/on-site) to IT-related devices.
• Follow up closely with end-users to ensure full resolution of issues.
• Diagnose errors and other issues.
• Write, edit, and revise training manuals for new and updated software and hardware.
• Provide technical assistance for basic network issues (Switch/AP/DP).
• Provide technical assistance and documentation for CCTV.
• Standby support as assigned or requested when needed other than working hours.
• Other ad-hoc duties as assigned or requested.
• On-site support/remote access support to Malaysia entity as assigned or requested when needed.

Job Requirements

• Diploma with a minimum of 1 year of helpdesk experience.
• Hands-on experience in Basic Active Directory such as unlocking user accounts, resetting user passwords, and creating users.
• Hands-on experience with Microsoft OS and Microsoft Office 365 would be an advantage.
• Ability to multi-task and work effectively as a team player.
• Ability to work independently in a fast-paced environment.
• Good communication and customer service skills.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Food and Beverage Manufacturing