[Healthcare] Senior Assistant Manager, Clinical Feedback Managements (Handle Healthcare Complai[...]

[Healthcare] Senior Assistant Manager, Clinical Feedback Managements (Handle Healthcare Complaints) UP 6.2K #HJC

Singapore | Posted: Sep 12, 2024

• To execute risk management plans for medico-legal cases and clinical complaints so as to ensure effective resolution for the organization.
• To undertake specific tasks or projects that will promote good clinical care in the hospital.
• Manage medico-legal cases and clinical complaints to ensure effective resolution.
• Manage claims process and coordinate the renewal and administration of medical malpractice coverage for the organisation.
• Drive the ML education and communication arm to increase awareness of latest industry trends and issues.
• Serve as a Secretariat to Clinical Care Review Committee (CCRC).
• Manage ad hoc projects.

Requirements:
• A good basic degree from a reputable university.
• Focused and motivated individual with relevant experience in case reviews and management of complaints.
• Strong team player with good interpersonal, communication, and writing skills.
• Keen eye for details and a curious mind to deep-dive into issues.
• Excellent follow-up capabilities, ability to prioritise and handle several projects simultaneously.
• Skillfulness in handling people from different levels, backgrounds, and personalities.
• Excellent senior stakeholder management skills, including ability to negotiate, inform about risk, influence to gain alignment and agreement.

Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg.