Head of Student Services

Head, Student Services

We are looking for a dedicated and experienced Head of Student Services to lead our student support functions and ensure a seamless, enriching experience for all students. This role involves overseeing administrative operations, student engagement, and regulatory compliance while fostering a positive and supportive learning environment.

Key Responsibilities:

Department Leadership & Administration

• Oversee the overall administration of the Student Services department to ensure efficiency and effectiveness.
• Implement and review policies, procedures, and best practices to enhance student support services.
• Ensure all student-related processes comply with regulatory and accreditation requirements.

Student Admissions & Administration

• Manage the entire student lifecycle, from application to graduation, including student pass processing.
• Handle student requests, including withdrawals, transfers, deferments, and refunds, in compliance with regulations.
• Ensure accurate and timely execution of Student Contracts and course fee collection as per regulatory requirements.
• Coordinate student enrolment status with the Academic Department.

Course Fee Collection

• Oversee course fee collection and ensure proper documentation and adherence to financial policies.

Student Engagement & Experience

• Manage and enhance the services provided to students, ensuring a high level of student satisfaction.
• Organize student activities and events to promote a holistic learning environment.
• Work closely with the Academic Department to support student success initiatives.

Requirements:

• Bachelor’s degree in Business Administration, Education, or a related field.
• Minimum 3 - 5 years of experience in student services or education administration.
• Strong knowledge of regulatory requirements for private education institutions in Singapore.
• Excellent organizational, communication, and leadership skills.