Head of Retail Operation (Active Lifestyles/Sportwear)

As Director of Retail, you will oversee store operations, manage P&L, and develop retail strategies to achieve brand and business goals. You will also drive sustainable, profitable growth and lead retail marketplace distribution strategy.

Job Responsibilities:

Retail Vision

• Develop and implement a long-term retail strategy to position the company among the top three global athletic brands. Drive retail expansion, set priorities, and oversee execution to achieve brand objectives and sustainable growth. Participate in budgeting and provide data-driven sales insights.

Operations

• Drive company culture, team development, and motivation across retail operations.

• Collaborate with Head Office to expand stores in Singapore while ensuring high operational, customer service, and visual standards.

• Oversee store performance to achieve business targets and enhance consumer experience. Build strong relationships with Operations Managers, streamline store processes, and analyze sales trends.

• Implement marketing initiatives, promotions, and events to boost sales. Work with HR to recruit and develop retail talent.

Training Department

• Lead the training department, develop strategies aligned with company goals, create training modules and schedules, and ensure stores meet mystery shopper standards.

Customer Service

• Responsible for overseeing the customer service department to ensure that it meets the highest standards.

Merchandising

• Collaborate with merchandising to monitor product availability levels and replenish stocks to ensure 100% availability at all times.

IT

• Collaborate with local/regional teams to develop business growth systems.

Marketing / Promotions

• Collaborate with marketing team to launch programs, oversee executions, analyze results, and provide feedback, while managing instore visual presentation with visual merchandising team.

Requirements:

• Diploma or Degree in Retail Management, Business or equivalent.

• Professional experience in the retail industry.

• Strong commercial skills, good attention to detail and an eye for customer service.

• Comfortable with financial aspects (budget, daily stores figures), possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate.

• Strong management skills and strategic thinking.

• Strong negotiation and influencing skills.

• Excellent communication skills – verbal and written to include report writing and group presentations.

• A collaborative team player – concerned with the team success as well as individual performance.

Interested applicants, please forward a detailed resume to hr@tempserv.com.sg.

Tempserv Pte Ltd

License No: 06C3745

Attention: Audris Teo / EA Personnel No: R1102063