Head of Retail @ Central (Up to $13k, Fixed Allowance, AWS + VB, Comms) MNG

As the Head of Retail, you will report to the Senior General Manager and be responsible for managing all aspects of store operations with full P&L responsibility. The Head of Retail will oversee the Retail Operations, Training, and Customer Service departments.

• AWS/VB given
• Commission given according to target
• Fixed Mobile and Transport Allowance $500
• Competitive Monthly Salary Package

Retail Vision

• Develop a long-term retail strategy and set priorities to achieve company long term goal – to become the Top 3 Retail Brand Globally.
• Develop retail expansion directions, cutting-edge strategy & plans to achieve brand objectives and drive sustainable business growth. Implement and oversee the executions of these action plans.
• Involve in annual budgeting, constantly review financial data and provide realistic input into the sales budgets.

Operations

• Build culture in retail organization, develop and motivate the team, both front line and back office.
• Collaborate with the Head Office team to play a pivotal role in rolling out new stores across Singapore.
• Drive the operational standards, customer service standards, visual standards according to regional standards.
• Oversee and manage the operations of all owned stores to achieve business targets and set a benchmark in the markets to deliver premium and excellent consumer experience.
• Nurture high-level relationships with the Operations Manager/s and field team. Work directly with the Operations Manager to ensure store processes and procedures are embedded into the organization.
• Monthly and weekly reporting to analyze business trends across sales within each store.
• Launch marketing initiatives/promotions in-store to hit sales targets and deliver brand messages.
• Plan and execute atrium events, work closely with marketing for event space booking.

Training Department

• Oversee the training department, initiate training strategies aligned with company’s mission and vision.
• Work closely with training to formulate training modules and calendar.
• Ensure stores meet the mystery shopper program’s standard.
• Oversee the customer service department, ensuring customer service is up to standards.

Merchandising

• Work closely with merchandising on product availability levels throughout the day and replenish stocks to ensure 100% availability at all times.

IT

• Work closely with local/regional team to develop systems & tools that enable business growth.

Marketing / Promotions

• Work closely with marketing team to initiate programs to drive traffic and sales.
• Oversee the executions, analyze the results and provide constructive feedback.
• Work with visual merchandising team to manage in-store visual presentation.

Requirement

• At least 5 years in high management for retail operations.
• Minimum Diploma or Degree in Retail Management, Business or equivalent.

**We regret to inform that only shortlisted candidates would be notified.

Interested applicants may send their resume to apply65@talentvis.com or click APPLY NOW.

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EA Personnel Name: Ng Jun Jie Mansley | EA Personnel No: R24124205