Head of Projects & Operations

The Working Capitol: Shaping resilient and vibrant neighbourhoods, one conservation property at a time.

The Working Capitol is Singapore’s most vibrant and diverse coworking space and serviced office supplier. It offers a range of workspace solutions, community activations, and professional and lifestyle events aimed at inspiring growth and well-being for the networks it creates and helps sustain. The Working Capitol currently operates and manages heritage properties with 35+ shophouses in the Keong Saik, Ann Siang and Telok Ayer neighbourhoods.

Named one of the top co-working spaces in Asia by Forbes, The Working Capitol is deeply ingrained in the neighbourhoods in which it operates. Offering a great array of services to its community. We are a Company of Good (Three Hearts recipient by NVPC, Singapore), and leaders in employee benefits and programmes.

As a Head of Projects & Operations at The Working Capitol & Triple P Group, you will play a pivotal role in maintaining, shaping and growing our management portfolio and physical assets. You will lead a team dedicated to service, facilities, operations and retention – adding value and maintaining high standards and SOPs. At Triple P Group, we believe every team member is a neighbourhood builder, ready to take ownership and make impactful contributions.

Key Responsibilities

Strategic Leadership:

• Define and drive the overarching strategy for project management and business operations across the organization’s property portfolio.
• Lead the development and implementation of long-term plans for improvement, refurbishment, and renovation projects that align with business goals and growth objectives.
• Establish and enforce best practices, frameworks, and standards for project and operational excellence.
• Provide visionary leadership, ensuring teams are aligned with organizational priorities and tenants' evolving needs.

Project Management Execution and Oversight:

• Oversee and execute on all improvement, refurbishment, and renovation projects across properties, ensuring delivery within scope, on time, and on budget.
• Manage high-stakes projects, including large-scale renovations and strategic expansions, serving as a key decision-maker.
• Lead the creation of project plans, allocating resources, and resolving escalated issues to mitigate risks.
• Monitor and evaluate project outcomes, ensuring alignment with organizational standards and objectives.
• Drive innovation by leveraging new technologies and methodologies to enhance project delivery and property performance.

Operational Excellence:

• Oversee and execute on daily business operations for all properties, ensuring a seamless and efficient tenant experience.
• Lead the optimization of property management services, systems, and workflows to achieve operational excellence.
• Guide vendor management strategy, including contract negotiations, performance reviews, and quality assurance processes.
• Implement robust procurement strategies to ensure the acquisition of high-quality goods and services at optimal costs.
• Collaborate with cross-functional teams to identify opportunities for operational improvements and ensure alignment with tenant and organizational needs.

Financial Management & Accountability:

• Set and oversee budgets for operational expenses and capital expenditures, ensuring fiscal discipline across all projects and operations.
• Monitor financial performance against budget forecasts and industry benchmarks, implementing corrective actions where needed.
• Partner with the finance team to establish streamlined processes for managing invoices, purchase orders, and service contracts.
• Develop and monitor key financial and operational metrics to drive data- informed decision-making.
• Oversee and maintain internal organizational systems and ensure proper documentation is adequately stored for all projects.

Stakeholder Engagement & Communication:

• Serve as the primary liaison between senior leadership, tenants, and key stakeholders for all operational and project matters.
• Maintain strong relationships with contractors, architects, and service providers to ensure seamless collaboration.
• Collaborate with sales, marketing, and community teams to enhance tenant satisfaction and property occupancy.
• Provide regular updates to the executive team on the status of projects, operational performance, and strategic initiatives.

Risk Management & Compliance:

• Identify and mitigate risks across all projects and operations, ensuring compliance with safety, legal, and regulatory requirements.
• Establish and enforce policies and procedures to uphold high standards of safety and quality.
• Conduct periodic reviews and audits of operational processes to ensure alignment with industry best practices.

You will excel in this role if:

• Ideally, You have 5-8 years of experience heading up Operations & Facilities Management, with knowledge in hard and soft services.
• You have a degree in real-estate, engineering-related, or business-related discipline. (preferred)
• You have experience in Project Management of office fit-outs
• You have experience managing budgets and tracking costs, with demonstrated business planning, writing reports and recommendations.
• You put people first and focus on providing service excellence, striving to exceed member expectations.
• You are pro-active and hands-on; you have a decisive and self-starting mindset, can work under pressure and are driven to find solutions
• You collaborate well across teams; you express yourself clearly, share relevant information and are open to ideas.
• You have a keen eye for detail.