Head of Product

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations.
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service.
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses.

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You'll be able to work from home 3-4 days per week. If you need to start early or start late to cater to your family or other needs, we don't mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year.

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Additionally, you'll be able to access our S$1,200 pa flexi benefits scheme for home office equipment or health and fitness expenditure. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You'll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you'll be making decisions, making mistakes and learning. There's also a range of internal and external facing training programmes we run. We're also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we've been committed to building Sleek as a force for good. In just over 5 years, we've joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the role

As the Head of Product (Accounting), you will be at the forefront of revolutionizing our accounting operations through cutting-edge technology and strategic product innovation. Your mission is to design and execute a product strategy that leverages Artificial Intelligence (AI) and automation to enhance the accuracy, speed, and efficiency of our financial processes. You will lead cross-functional teams in integrating AI-powered solutions where applicable while identifying areas where traditional methods remain optimal, ensuring our in-house accounting software not only meets client needs but sets industry standards in innovation and operational excellence.

Outcomes:

1. Extraction & Categorization: Apply AI and machine learning algorithms to maintain a 99% extraction accuracy on supporting documents and auto-categorize >80% of them within the next year.
2. Timely Bank Statements: Ensure 100% collection and extraction of all required bank statements within 3 months to keep client financial data up-to-date.
3. On-time bookkeeping: Ensure 100% on-time bookkeeping by staff and supplemented by automation for all clients that have submitted all required documents.
4. Receipts Matching: Attain 99% auto-reconciliation of receipts with bank transactions where a direct match exists.
5. eNPS Target: Lead efforts to achieve an employee Net Promoter Score (eNPS) of >50 for our in-house built accounting software by fostering a culture of continuous improvement and innovation.

Requirements

• Minimum 8 years of professional experience in Product Management, with at least 3-4 years managing a team of PM's.
• Proven track record of building products in the Accounting space is mandatory.
• Strong communication skills, with the ability to articulate design decisions clearly.
• Metrics-Driven: Deep understanding of business metrics and how to translate them into product decisions.
• Experience working in fast-paced environments and making quick, impactful decisions whilst highlighting trade offs.
• Bonus points if you're coming from an engineering background, and/or startup experience.

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don't know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self-awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you're more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it's critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It's not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Problem Solving: You'll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents.

User-centric: You understand the importance of system reliability and performance for both internal and external users and make sure users are heard before suggesting solutions. Our business relies on our platform availability and you need to be cognizant of your actions as it comes with great responsibility.

About the interview process

The successful candidate will participate in the below interview stages.

It might seem like a lot - but fear not - we come prepared. We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role.

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role.

Project or case study or technical test

• If it's a project, you'll have 1 week to complete a short assignment related to what you'll actually be required to do in your first month on the job. You'll then present some slides/ designs/ a doc/ an excel model/ some code to a few members of the team, followed by Q&A.
• If it's a case study, there's nothing to prepare. You'll have a ~45-60 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them.
• If it's a technical test, it is usually a 30-50 minute online assessment that will be conducted in real-time, while a member of staff is dialled into the call.

Career deep dive

• A ~60 minute chat with the Hiring Manager.
• We'll discuss your last couple of roles to understand your experience in more detail.
• In addition, we'll be trying to gauge your where your strengths lie.

Behavioural fit assessment

• A ~60 minute chat, usually with a member of HR or the leadership team.
• We'll dive into some recent work situations to understand how you think and work.

Reference interviews

• We'll have 2-3 short phone or video calls with references that you provide to us.
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process.

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below:

• Your education.
• Any criminal history.
• Any political exposure.
• Any bankruptcy or adverse credit history.

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.