Head of Operations

Duties & Responsibilities

Your detailed job scope, duties and responsibilities are as follow:

1. Team Management:
   Build up a strong team of effective operational management crew able to manage clients confidently.
   
   • Focus on hiring individuals with strong leadership and communication skills.
   • Support the in-house taskforce to implement continuous training programs to enhance skills and knowledge.
   • Foster a collaborative and supportive team environment.
   • Conduct regular performance reviews and provide constructive feedback.
2. Leadership:
   Lead, mentor and train up the team of Operations Executives, Managers and Area Managers in the planning and execution of daily, weekly and monthly deployment.
   
   • Develop a comprehensive orientation program for new joiners.
3. Induction:
   Check and ensure all new Operations Managers/Executives are properly inducted into the job, site familiarity and specific client requirements (if any).
4. Security Measures:
   Review and provide guidance to the Operations team in the planning, execution & delivery of security measures on site and off site.
   
   • Collaboration among Business Development and HR team are required.
   • Regularly assess risks and update security measures accordingly.
5. Operations Oversight:
   Oversee the overall operations relating to the management and deployment of security personnel.
   
   • Ensure efficient deployment of security personnel based on client needs.
   • Use technology to monitor and manage operations in real-time.
   • Regularly review real-time and historical data to forecast manpower needs, adjust deployment strategies for off-peak, on-peak, and ad-hoc periods, and communicate changes effectively to the team.
   • Responsible for the overall management of the effective & efficient deployment of resources such as Quick Response Team (QRT), Mobile Response Officer and Relief Officers.
   • Conduct regular site spot checks ensuring all SOPs procedures are adhered to.
   • Check and ensure all officers on the ground are always alert, knowledgeable and proficient in the execution of their day-to-day assignment.
6. Policy Development:
   Develop and implement a set of operational policies and procedures, ensuring full compliance with industry regulations, standards and practices.
7. Budget Management:
   Plan, review and manage operational budgets and resources with close supervision on the eventual P&L delivery.
8. Training:
   Plan, review and execute an effective training plan across all levels of security personnel and build a robust and reputable force within Soverus.
9. Client Relationships:
   Build and maintain excellent relationships with clients through regular visits, understanding and fulfilling clients’ requirements.
   
   • Schedule regular visits to understand and meet client needs.
   • Actively seek and act on client feedback to improve services.
10. HR Collaboration:
    Work closely with HR with the aim of improving processes and efficiency in recruitment and officers’ welfare.
11. Data Reporting:
    Develop useful, relevant data and/or report trends for Senior Management’s review during the Monthly meeting.
12. LD Targets:
    Ensuring the LDs for all sites are within the target set by the Managing Director annually.

Pre-requisites:

• Minimum Tertiary in Security management or its equivalent.
• Familiar with HRIS/Manpower deployment system. Eg InfoTECH, IREP, QUICKHR.
• Effective communication skills.
• Strong people management & leadership qualities.
• Strong compliance mindset and planning skills.
• Strong interpersonal skills.
• Experience in PLRD Security Agency Competency Assessment.
• Minimum 15 years’ relevant experience in the security industry with minimum 5 years as Head of Operations in Outsourced Security Agency (preferably overseeing 500 headcounts or more).
• Certified BizSafe Level 2 is essential.