Head of Marine Claims - Demurrage, Singapore

Our client is a leading shipping conglomerate looking for an experienced Claims professional within the maritime industry.

The ideal candidate is someone with extensive hands-on demurrage claims background with an oil major or another shipping company and with prior experience managing a team.

Role Requirements:

• Develop, refine and maintain claim methodologies, processes and procedures to enhance efficiency and effectiveness.
• Collaborate with Chartering, Operations, Accounting, Insurance and other departments to improve processes and expedite claim resolutions.
• Works closely with the Head of Claims, Copenhagen as part of the Claims Management group.
• Co-Own the Account Receivable and drive timely collection of outstanding payments.
• Mentor and guide the Singapore claims team, supporting performance through coaching, training, and professional development.
• Ensure alignment with overall business goals, optimizing efficiency and facilitating decision-making on complex claims and dispute resolutions.
• Oversee claims activities to ensure timely and accurate submissions in accordance with charter-party terms and deadlines.
• Manage the Claims team while actively participating in the calculation and submission of demurrage and other claims related to vessel operations.
• Oversee invoice collection and contribute to the preparation, analysis and review of financial reports.
• Communicate with customers to facilitate claims resolution, ensuring accuracy, alignment of perspectives and effective negotiation, including engagement with the internal legal team or defence club when necessary.
• Ensure timely issuance of Freight invoices and chasing/settlement of Freight upon completion of discharge.
• Check correctness of all data relating to Freight Invoices prior posting/sending.
• Pursue outstanding Freight payments via broker and charterer channels.
• Evaluating the accuracy and correctness of disputed claims, taking and following advice from FD&D Club.
• Co-ordinate Legal Action with the Pool Participants and their FD&D provider.
• Sending and following up of Legal Demand letters for overdue claims.
• Calculation and submission of Demurrage and Miscellaneous claims / revenues based on input from Operations Department.
• Thorough perusal and understanding of CP and voyage documents to calculate and submit demurrage invoices and miscellaneous claims for relevant voyages in accordance with CP terms.
• Verification of Master's Statement templates on various operation-related claims e.g. Speed up, Deviation, Interim Port Calls, Backloading, Drifting, Shifting Bunkers, Turkish Straits and Panama Canal Delays, Awaiting orders and any other claim requests received from Operations Department prior raising Invoices to Charterers.
• Verification of AWRP, Armed Guards, Crew War Bonus and any other claim requests received from Control prior raising Invoices to Charterers.
• Ensure all claims/revenues are invoiced with full supporting documents, and are invoiced within the time bar stipulated in the CP.
• Frequent follow up with brokers and Charterers on payment of invoices by Charterers.
• Maintain customer relations and pursue timely settlement of outstanding claims.
• Travel to meet Brokers and Charterers to the extent needed in order to build and strengthen relations and resolve overdue/complex claims with relevant parties.

Qualifications

• Experience in managing claims / demurrage teams.
• Diploma in Maritime Studies or other relevant professional certificate.
• Accounting/ Control/ Claims or other relevant background.
• Minimum 8 years relevant experience in the shipping industry is preferred.
• Familiarity with the oil tanker industry is preferred.
• Fluent in written and spoken English.
• Comfortable with a fast-paced and changing environment.
• Able to work independently, but also as a great team player.
• Enjoys challenges and is highly adaptable to changes.
• Able to lead projects within the area of focus.
• Commercial mindset but also being able to stand firm on contractual standpoints while maintaining good customer relationships.

Please note that this role is only open to candidates based in Singapore with unrestricted work entitlement and only shortlisted candidates will be notified.