Head of IT - Singapore - PSA International

Head of IT - Singapore - PSA International

Description
As Head of Information Technology, you will be responsible for the management, strategy and execution of IT systems and infrastructure. You will develop the IT strategy in-line with dnata Group's overall IT strategy, considering future growth and technology innovation. You will manage relationships with business stakeholders, establishing an effective IT customer experience through identifying business needs and leading improvements and customer focus across all of IT. You will ensure delivery of IT solutions, projects and services to assigned business units in a timely and cost-effective manner.

Main Responsibilities

• Establish an appropriate IT strategy to support business strategy over a 3-5 year timeframe. Integrate IT strategy to assigned business units to ensure full exploitation and alignment for the best interest of the Group.
• Represent the single point of accountability for all IT related matters. Develop and maintain effective working relationships with senior business managers through regular direct contact. Represent IT in the senior management team of assigned business units. Influence senior business managers on strategic business IT investment decisions to meet their business needs within a Group perspective.
• Promote close collaboration and integration within the IT department. Drive a culture of customer intimacy through a business orientation framework. Provide input in areas of partner and supplier management, risk management, service management, software engineering and operations, IT strategy and architecture.
• Ensure delivery of the IT work programme for business units, ensuring projects are approved and initiated as planned and delivered within agreed cost and timescales, in accordance with IT standards and industry best practice, to meet and ideally exceed customer satisfaction.
• Drive and deliver the annual work programme and financial management of the IT budgets for the business area, ensuring it aligns with, and supports business strategy, based on customer needs. Negotiate and agree the annual work programme with senior business stakeholders, ensuring it remains in line with the overall IT Strategy and guidelines from Portfolio Management.
• Ensure safety and security in station operations as fundamental operational priorities.
• Maintain a broad and up-to-date understanding of the business and related systems. Identify business performance focus areas to Business Solutions Design to ensure the business is supported in creating and sustaining a competitive advantage and IT becomes a proactive and innovative enabler.
• Work with Service Management and Supplier/Partner management for optimisation of supplier relationship to support the business IT strategy, to deliver the services and products required and for financial planning of the business IT budget relating to Suppliers.

Qualifications

• Bachelor's degree or Masters in Information Technology, Computer Science / Engineering and related qualifications.
• Minimum 10 years of management experience, with previous experience at a senior level in IT, ideally within a customer delivery environment.
• Experience in leading delivery of business IT solutions, ideally in the travel & transportation industry, is of advantage. Major account experience gained in both multinational and multi-cultural environments would be an added benefit.
• Proficient in Business/IS Strategy and planning, technical strategy and planning, service delivery, business change and relationship management.

About Us
At dnata, part of Emirates Group, we're committed to providing our employees with opportunities to grow and develop in their careers.