Head of Integrated Services (Social Service Agency – Healthcare)

Roles & Responsibilities

The Integrated Services (IS) Head plays a pivotal role as a key member of the leadership team. This role has both clinical and managerial responsibilities, leading the client-facing services and managing the overall operations of the Integrated Services (4Rs) consisting of Rehabilitation, Return to Work, Reintegration, and Respite (for Caregivers).

This role will lead the front-facing client experience, including overseeing enhancement of community care programmes and services, client needs assessments, and implementation of evidence-based interventions. The role will lead a team of professionals focused on the development and implementation of innovative strategies and care models to address the needs of individuals with acquired physical disabilities resulting from neurological conditions.

The position requires strong leadership, effective interpersonal, strategic planning, team-building, and collaboration skills to drive collective efforts to continuously improve care delivery and support for individuals and their caregivers.

As a member of the management team, this role also has the opportunity to define the strategic role in the National Enabling Masterplan 2030 for disability, including establishing the organization as a recognized Centre of Excellence for Rehab services.

Key Responsibilities:

1. Managerial Function:
1. Lead and implement the strategic planning and implementation of clients & caregiver programmes and services, including designing and implementing strategic initiatives to become a Centre of Excellence for Rehab services.
2. Spearhead the growth of clients, including exploring the strategic onboarding to the Agency for Integrated Care (AIC) and other strategic partnerships with healthcare providers.
3. Develop and be accountable for the budget and resource requirements of the IS facilities and organisation.
4. Develop and standardise operational policies, processes, and protocols across Integrated Services, including continuous improvement of clients’ overall experiences.
5. Work with team members on client incidents and adverse events which occur during the delivery of the 4Rs services.
6. Work with the 4Rs leads to ensure potential risks of the IS team’s work systems, work processes, and service delivery impact on clients and organisation.
7. Manage onboarding, staff performance, and talent development, including mentoring and supporting the continuous upgrading and certification of Integrated Services staff.
8. Implement clinical audit strategies, including monitoring and maintaining health and safety standards of the 4Rs services.
9. Support the development of business continuity plans.
2. Strategy and Care Model Development:
1. Lead the development, implementation, and review of new strategies and care models for the needs of individuals with acquired physical disabilities resulting from neurological conditions and their caregivers.
2. Collaborate with external stakeholders and funders to identify emerging trends, service gaps, and project needs.
3. Provide strategic direction to clinical teams for evidence-based recommendations in policy reviews and service planning.
3. 4Rs:
1. Oversee the 4Rs teams in needs assessments, evidence reviews, and stakeholder engagements.
2. Develop and pilot new strategies for Rehabilitation, Return to Work, Reintegration, and Respite programmes and facility design.
3. Facilitate the development and implementation of competency frameworks and training roadmaps for community care providers.
4. Engage with education, social, and health sector stakeholders to develop strategic approaches for acquired physical disability.
5. Develop outreach strategies and care models tailored to the acquired physical disability population's needs.
4. Capability Building and Resource Development:
1. Develop acquired physical disability competency frameworks in collaboration with key stakeholders.
2. Plan and implement specialized training and workshops for social and health professionals.
3. Work with MSF and MOH to implement tiered care models and develop capacity plans for the community sector.

Requirements:

• Bachelor’s or Master’s Degree in a social and healthcare-related discipline.
• Minimum of 10 years’ management and operational experience in social and healthcare or community care sectors.
• Experience managing a P&L will be beneficial.
• Prior experience in acquired disability and programme implementation is advantageous.
• Strong experience managing a diverse team, cultivating teamwork, providing opportunities for growth of team members, and fostering an environment where innovative thinking and the collective thrive.
• High level of emotional intelligence, executive presence, and influencing skills.
• Superior interpersonal skills with the ability to work with cross-functional groups.
• Strong adaptability, learning agility, with strong organisational, communication, and problem-solving skills.
• Strong advocate of patient-centric outcomes.

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Alvin Lee Meng Kim (Registration Number: R1435877)
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