Head of Home

ABOUT RCHD / DAC

Singapore Red Cross operates the Red Cross Home for the Disabled (RCHD), the nation’s only residential home for those with severe physical and intellectual disabilities. We care for those who cannot care for themselves around the clock. With therapeutic and recreational activities that stimulate the residents’ body and mind, we take care of their physical, mental, social and emotional well-being

For those who only require care during daytime, we offer half-day or full-day programmes at our Day Acitivity centre for the Disabled (DAC). Both facilities are supported by a team of dedicated nursing professionals, therapy and healthcare aides, physiotherapists, as well as occupational and speech therapists.

JOB PURPOSE

PRINCIPAL ACCOUNTABILITIES

1. Operations

• Responsible for supervising the work of the multidisciplinary team and ensuring that they have the appropriate training and direction:
• Work with the multi-disciplinary team to maintain RCHD/DAC guidelines by drafting or updating existing policies and procedures
• Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures
• Assure quality of care by developing and interpreting Red Cross Home for the Disabled (RCHD) and nursing division's philosophies and standards of care, enforcing adherence to state board of nursing and state nurse practice act requirements and to other governing agency regulations, measuring health outcomes against standards, making or recommending adjustments
• Exercise the HR function or with outsourced contractors/partners to ensure sufficient manpower to carry out operations
• Achieve financial objectives by preparing an annual budget, scheduling expenditures, analysing variances; initiating corrective actions

2. Supervisory

• Manage all the administrative duties of the departments which they are assigned to work in:
• Supervise the different teams (Nursing, Admin, Operations, Volunteer and Donor Management) in the delivery of their work
• Assist in the training of new staff members and the development of existing staff members
• Maintain staff job results by coaching, counselling and disciplining employees, planning, monitoring, and appraising job results
• Maintain staff establishment by recruiting and selecting potential candidates
• Assist the Director with the development and monitoring of the personnel
• Carry out performance reviews of the assigned staff and carry out disciplinary actions, as approved by the Director, as and when necessary

3. Customer Management

• Supervise and work with the Administrative/Facilities Team to follow-up on overall Home maintenance
• Work with the Senior Social Worker (SSW) on the social well-being of the residents and Day Activity Centre (DAC) clients
• Coordinate with the relevant agencies on matters related to RCHD and DAC
• Encourage and support strong volunteer involvement among individuals, groups and companies
• Assist in the training and development of volunteers and in receiving and attending to visitors to RCHD

4. Administration

• Carry out periodic reviews of reports related to resident care
• Prepare reports for statutory submission and statutory meetings
• Ensure timely submissions of reports in accordance to SOP such as incident report, hospitalisation report, quarterly and annual reports and reports for meetings
• Assist with the development and monitoring of operating and capital equipment budget and ensure the cost-effective use of resources
• Work with the Nursing Team to develop and update care and nursing guidelines and policies
• Review training records of care staff to ensure compliance of requirement on training by ITE for On-The-Job (OJT) Centre

5. Any Other Duties

• Deputise the Director in his/her absence and when assigned
• Participate in fire drill exercise in accordance with the Fire Safety Bureau Regulations with the assistance of all staff concerned
• Assist in events held at the RCHD
• Participate in training and team meeting
• Undertake any other duties as assigned

JOB SPECIFICATION

1. Qualification

• Possess a recognized University degree in Nursing / Therapy (PT/OT/ST) / Social Work

2. Experience

• At least 5 years working experience in senior management position
• Two years of professional nursing experience in the long-term care setting is an added advantage, and a minimum of three years’ experience in nursing home / hospital administration or a comparable management position

3. Skills and Knowledge

• Must possess and demonstrate a high degree of leadership, organisational ability and communication skills
• Knowledge of long-term care management, policies, budgeting, personnel management and census development is required
• Good communication skills (written and verbal) with good command of English and with strong presentation and report writing skills
• Good interpersonal skills, with the ability to relate well to people of all levels
• Enjoys working with volunteers and as well as good team player

4. Desired Behaviours

• Self-motivated, resourceful and innovative
• Organised and able to work independently
• Good interpersonal skills with the ability to relate well to people at all levels