Head of Department (Food Services)

Head of Food Service

Responsible for leading and growing food service division, driving sales (organic and inorganic) and build strong relationships with key customers. This role takes ownership of strategic planning, oversee execution and operational performance to ensure profitability and sustainable growth in food service division.

Key responsibilities

Business performance and revenue growth

• Drive sales and profitability for the food service division
• Develop and execute strategies to expand market presence especially in HORECA and institutional sectors
• Set and achieve KPIs related to sales revenue and market penetration.
• Identify new business opportunities, grow key accounts and drive revenue growth

Customer Relationship Management

• Build and maintain strong relationships with distributors/wholesalers/key accounts (HORECA, QSRs), key stakeholders (internal and external)

Innovation and Product Development

• Identify market trends and introduce new food service products
• Collaborate with chef or F&D teams to develop innovative food solutions for key segments within Food Service Channel

Operational Excellence

• Ensure seamless execution of food service programs, supply chain efficiency and quality assurance.
• Periodic sharing of market analysis and competitive intelligence.
• Monitor market trends, competitor activity and customer preferences to drive business decisions

Financial management

• Manage budgets and cost for food service division
• Optimize pricing strategies to ensure profitability without compromising competitiveness

Team Leadership and Performance Management

• Lead and mentor and develop a high performing food service sales and operations team.
• Set performance targets and monitor employee productivity
• Foster a culture of continuous improvement within food service team

Qualifications and Experience

• Bachelor ‘s degree in Business, Marketing, Hospitality or related field
• Minimum 8 – 10 years of experience in food service, hospitality of FMCG with at least 5 years in a leadership role
• Strong knowledge of food service industry, including distribution, networks, restaurant operations and customer needs
• Proven track record of driving sales growth and managing P&L

Key competencies

• Strategic thinking and problem solving skills
• Strong leadership and team management abilities
• Customer-centric approach with strong networking skills
• Analytical mindset with financial acumen
• Passion for food industry and innovation