Head of Customer Advisory APAC

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do:

The Customer Advisory leader is part of the senior executive team for Asia Pacific & Japan and leads the industry, solution, and line of business subject matter expert teams who successfully launch the business transformation programs of our customers across the region in partnership with Sales and Customer Success Management. This organization drives key outcomes with our customers leveraging our Customer Value Journey methodology.

This leader articulates SAP’s vision and strategy, drives the innovation agenda, and ensures a customer-centric and best-in-class engagement model for the region.

As the leader of Customer Advisory, you will focus on the following key areas:

1. Right People in the Room: Deliver the thought leadership, storytelling, and end-to-end messaging tailored to a customer’s industry and line of business to get their c-level executives excited about the opportunity to transform with SAP.
2. Clear Vision & Sponsorship: Creates a shared aspirational vision between our customers and SAP that leads to sponsorship of exploring transformation opportunities together leveraging the Customer Value Journey.
3. Clear Solution:

• Develops future-ready architectures and scopes bills of materials and usage estimates of the solution with clear mapping of solution capabilities to value that is understood by the customer.
• Ensures a solution fit to the customer’s requirements and delivers SAP’s unique differentiation to answer the question “Why SAP?”

What you bring:

• Regional or multi-market sales, presales, or consulting leadership experience, ideally across Asia Pacific & Japan.
• Proven track record of driving highly disciplined sales and customer success processes with strong financial outcomes.
• Managed business development, presales, and sales functions.
• Accomplished senior leader with gravitas and a successful track record in driving transformation across strategic and consultative sales processes.
• Visionary and trusted advisor in customer engagement.
• Very strong communications and presentation skills.
• Outstanding influencing and collaborative skills.
• Agile and highly energized, yet focused, disciplined, and process-driven.
• Reliable, resolute, resourceful, and results-oriented.
• A history of facilitating and enhancing a culture that attracts, develops, and retains top talent in the tech industry.

Meet your team:

At the core of our mission, the Customer Advisory organization is dedicated to help bring to life our customers’ aspirational vision for their business. Our experts work collaboratively with our customers and partners to get the right people in the room, obtain a clear vision and sponsorship, develop a clear solution, clear value, and clear plan.

The organization is made up of:

• Industry Advisors who span SAP’s 25 strategic industries.
• COE and Solution Advisors who cover SAP’s entire solution portfolio.
• Value Advisors who are practitioners across CxO buying centers.
• Architect Advisors who marry industry and technology knowledge to create end-to-end landscapes.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 400323 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.