Head of Community Engagement & Volunteer Management

Job Description:

Community Engagement

• Identify and engage with community organizations, nonprofits, government agencies, and other relevant stakeholders.
• Engage and collaborate with internal SNM divisions to support their programmes with external organisations.
• Forge and develop new strategic and sustainable partnerships to advance the ecosystem of activities at Nursing Home, Active Ageing Centres & Senior Care Centres.
• Project, manage and evaluate the outcomes and effectiveness of all partnership initiatives.
• Engage and manage internal and external stakeholders.
• Manage all SNM wide events and activities.

Volunteer Management

• Work closely with internal SNM divisions to build and sustain a pool of competent Ambassadors and volunteers for all programmes and activities.
• Monitor and plan the centralised recruitment of volunteers to ensure the ratio of staff to volunteers to seniors is achieved.
• Support planning and deploying of volunteers for various SNM events and initiatives.
• Provide various channels for volunteers to share their feedback on their volunteering experience.
• Implement formal/informal volunteer recognition platform to recognize their contribution to SNM programmes and activities.
• Ensure that volunteers assist in a safe and supportive environment in accordance with the legislation and regulations.
• Formation of volunteer council.

Job Requirements

• Degree in any discipline with at least 5 years of relevant experience in Community Engagement & Volunteer Management.
• Strong collaborative and partnership building skills with Grassroots organisations, Religious organisations, Community partners and Government agencies.
• Able to manage multiple projects/events in a fast-paced environment.
• Effective communicator with excellent interpersonal skills and has an interest to enhance care for seniors.
• Self-motivated and resourceful with good problem-solving skills.
• Responsible, independent and a good team player, who is able to mentor and guide junior colleagues.

Competency & Proficiency

Must-have

• Business Relationship Building - Level 6.
• Business Relationship Building - Level 5.
• Customer Acquisition Management - Level 5.
• Staff Management - Level 5.
• Collaboration Practices Across Disciplines and Sectors - Level 5.
• Social Service Programme Development - Level 5.
• Social Service Programme Implementation - Level 5.
• Stakeholder Management - Level 5.
• Volunteer Programme Management - Level 4.
• Volunteer Retention and Engagement - Level 4.

Good-to-have

• Revenue Optimisation - Level 5.
• Customer Feedback and Relationship Management - Level 5.
• Business Presentation Delivery - Level 5.
• Business Negotiation - Level 5.
• Service Excellence - Level 5.
• Diversity Awareness and Management - Level 4.
• Social Sector Policy Influence - Level 4.
• Trends Evaluation and Application - Level 4.

Critical Core Skills

• Communication - Advanced.
• Influence - Advanced.
• Collaboration - Advanced.
• Adaptability - Advanced.
• Decision Making - Advanced.