Head, DTL, SME Digital Products and Propositions, WRB Tech

Job Summary

The Technical Domain Lead for SME Banking Digital Transformation will play a critical role in driving the successful implementation of the digital strategy for the SME domain. This role requires a strategic thinker with strong technical expertise to lead the design, development, and delivery of scalable digital solutions that align with the business objectives. The ideal candidate will bridge the gap between business requirements and technical execution, ensuring seamless integration of innovative technologies and maintaining high standards of delivery.

Key Responsibilities:

1. Technical Leadership:
   • Define the technical roadmap and architecture for SME banking digital initiatives.
   • Oversee the development and deployment of digital platforms, APIs, and integrations with partner ecosystems.
   • Ensure alignment with the organization’s overall IT strategy, security, and compliance requirements.
2. Collaboration with Business Stakeholders:
   • Work closely with SME business leaders to understand strategic goals, core value propositions, and client needs.
   • Translate business requirements into actionable technical solutions that enhance digital business lending, treasury services, and trade financing.
3. Product Development & Delivery:
   • Lead the design and development of scalable, customer-centric digital products for SME clients.
   • Partner with internal and external teams (e.g., fintech partners) to deliver seamless customer experiences in areas such as:
   • Digital onboarding and credit decisioning.
   • API development for eCommerce and other integrations.
   • Supply chain financing and trade facilitation tools.
4. Team Leadership & Vendor Management:
   • Build and lead a high-performing technical team responsible for delivering end-to-end solutions.
   • Manage external vendors and technology partners to ensure timely and cost-effective delivery.
5. Data-Driven Innovation:
   • Implement data-driven approaches to improve risk management, customer engagement, and decision-making.
   • Integrate AI/ML technologies to enhance automation, efficiency, and scalability in SME banking.
6. Continuous Improvement:
   • Stay updated with emerging technologies, industry trends, and best practices to maintain a competitive edge.
   • Identify areas for improvement and recommend solutions for optimizing technical and operational processes.

People & Talent:

• Promote a culture of innovation collaboration and accountability.
• Mentor, train and develop high performing teams who feel empowered to develop high quality products for the end client.
• Effectively collaborate with support functions, business partners, and COEs to provide effective client outcomes.
• Coach to help others grow – leading the human / teams.
• Provide technology thought leadership, inspire and retain engineering talents by developing and nurturing an extensive internal and external network of technologists.
• Create a pipeline of technical talent, identifying high potential individuals and helping to create mechanisms to recognize and develop the talent pipeline by working with Coaches and Chapter Leads.
• Chair and lead communities of practice.
• Perform a vital communication role within the organization/domain on technology matters.
• Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters.
• Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others.
• Work with Coaches and CPO to build an empowered, high performing team in a psychologically safe environment.
• Empower their team (Engineering Leads) to work with the hive, the scope of the role prohibits constant and direct involvement in each hive.

Risk Management:

• Create awareness, understanding and comply with the regulatory framework and risk environment in which the Group operates.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations.
• Act as the risk control owner under the Group’s risk management framework.
• Responsible for effective risk management across all initiatives planned for the hive.

Regulatory & Governance:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Represent the domain in relevant governance & risk committees – e.g. NFRC.
• Delivery of conduct plan across region and relevant technology forums.
• Ensure that the GRAM risk rating for the domain is maintained.
• Represent the Hive and contribute to the governance forums like RF, QPR etc.
• Ensure that other technology leaders in the Hive and across Hives are sufficiently involved in the Hives interaction events like quarterly planning, show & tells etc.

Key stakeholders:

• Group CTOO, CIO WRB.
• Group and Regional Digital Heads of WRB.
• Group and Regional WRB Business heads.
• COO WRB.
• Global Head, Technology, Strategy and Architecture.
• Global Head Engineering.
• CISO WRB.
• Global and Regional heads of risk and compliance, IT resiliency.

Our Ideal Candidate:

• 15+ years of experience in Technology Leadership Roles.
• Strong leadership (servant leadership) experience – willingness to lead from the front.
• Effective communication and stakeholder management skills.
• Experience in start-ups / agile mindset is a good to have / experience operating highly-available systems in technology companies / Financial institutions.
• Knowledgeable on modern object-oriented programming practices including entity frameworks, dynamic reflection, reusable interfaces, non-blocking reactive design.
• Bachelor's degree in Technology, Computer Science, or a related field (or equivalent experience).

Role Specific Technical Competencies:

• Technical depth and breadth of expertise in their field:
  • Technology Management
  • Accelerator of technology best practices
  • Technology delivery
  • Business acumen
  • Architecture and infrastructure
• Enterprise-level influencer:
  • Organisational awareness
  • Collaboration mind-set
  • Coaching and mentoring skills
  • Thought leader
  • Effective communicator
  • Innovator into the industry
• Industry collaborator:
  • Ability to educate and influence the industry
  • Personal presence and standing
  • Confidence and ability to contribute at external events

About Standard Chartered:

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer:

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values-driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments:

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers