Head, Customer Business (Component Repair)

· The control, administration and allocation of duties of all staff under his/her charge

· Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction

· Develop and grow new customer accounts

· Provide guidance to the team in resolving issues and investigation of customer issues

· Review CR induction performance to be in line with business needs

· Work with Commercial Team on the negotiation of contracts and agreement with customers

· Provide coaching, training and development to the team to achieve high performance

· Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area

· Provide feedback to the Company regarding service failures or customer concerns

· Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers

· In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group

· Performs other related duties as assigned