Head, Customer Business (Component Repair)

Responsibilities

1. The control, administration and allocation of duties of all staff under his/her charge
2. Ensure smooth operations and management of the component repair (CR) induction processes; in, through, and out of SAESL, delivering targets on time and maximising customer’s satisfaction
3. Develop and grow new customer accounts
4. Provide guidance to the team in resolving issues and investigation of customer issues
5. Review CR induction performance to be in line with business needs
6. Work with Commercial Team on the negotiation of contracts and agreement with customers
7. Provide coaching, training and development to the team to achieve high performance
8. Promote, and ensure compliance with, the requirements of the Company’s SMS within his/her work area
9. Provide feedback to the Company regarding service failures or customer concerns
10. Ensure that the Customer Business Team operates an effective Customer Single-Point-Of-Contact (SPOC) system that meets the need of the Company and its customers
11. In the absence of the Customer Business Manager, to assume full responsibility and authority for their specific customer group
12. Performs other related duties as assigned

Requirements

1. Engineering/Business Degree with at least 5 years of experience in component repair business
2. Proven track records in sales for aviation component repair
3. Excellent organisational and leadership skills
4. Strong communication and interpersonal abilities with customer-oriented mindset
5. Excellent knowledge of MS Office, databases, SAP and information systems