Guest Services Supervisor.

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.

• Handles luggage for both arriving and departing guests and groups. This includes proper handling technique such as luggage lifting, tagging and delivering of luggage.

• Rotated to perform duties at the designated static locations which include curb and work closely with Manager at the driveway to ensure guest’s arrival and departure experience is seamless.

• Is trained to handle luggage handling equipment like bell-cart and birdcage trolley. For e.g. move operational equipment or other items as requested. This comprises of continuous movement with the trolleys, pushing and carrying/lifting items.

• Long period of standing, walking; seating or taking stairs as and when required.

• Involves in learning applying property management system such as OPERA, and dispatching system such as FCS.

• Monitors baggage handling requests which include luggage delivery and pick-up for arrivals and departures.

• Supervises the luggage storage rooms to ensure baggage is properly arranged and stored (as recommended) and that the environment is hazard-free.

• Handles baggage-related requests such as long-term/short-term storage, luggage repair, etc.

• Competent to operate property management system to carry out and delegate tasks.

• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.

• Involves in scheduling Bellmen on break board and assist management of scheduling. Assigns duties to Bellmen during shift to ensure proper follow-ups.

• Competent to operate FCS system to carry out and disseminate tasks to the Bellman.

• Register guest in the Property Management System (OPERA). Record and update all pertinent data into guest details as needed.

• Practice safety guidelines as prescribed by Occupational Safety and Health Act (OSHA).

• Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.

• Performs any other duties and responsibilities as and when assigned by the management.

Job Requirements

Education & Certification

• Certificate in Hospitality Operations from a recognized institution preferred.

Experience

• Minimum 2 years in similar capacity or has worked in the managerial Hotel role for a large operating environment and team of people.

Other Prerequisites

• Excellent guest relations, communication skills and problem-solving skills.

• Skill of basic computer such as Microsoft Words and Excel is essential.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.