Guest Services Officer

As a Guest Services Officer, you’ll deliver exceptional service to guests through excellent service and answering their enquiries that exceeds their expectations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

1. Maintaining cashier float, ensure accurate daily report of money received and performs audit balances in accordance to accounting policies and procedures
2. Maintaining intimate knowledge of departmental standards and procedures
3. Assisting with hotel guest’s check in swiftly and efficiently
4. Ensuring all billings are accurate
5. Greeting guests in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
6. Carrying out hotel guest’s personal and travellers checks transactions and assisting with currency exchange
7. Taking ownership and attending to guest’s request of using the service of safety box at all times
8. Ensuring all policies and procedures are aligned to OH&S guidelines
9. Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
10. Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
11. Logging security incidents and accidents in accordance with hotel requirements
12. When on night shift, checking night report, preparing the morning report and preparing all necessary forms for the following day’s guest arrivals
13. Be aware of all special promotion procedures and registers and rooms all arrivals according to the hotel’s established procedures
14. Upselling of Hotel product or services (sales incentives will be provided)

What we need from you

1. At least 1 year of relevant work experience in a hotel front office environment
2. Be quick witted and able to adapt in a fast-paced environment
3. Possess a pleasant personality and have strong interpersonal skills
4. Able to work rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break)

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.